Customer Success Manager - Emergency Services
Birmingham, Staffordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Orlo Tech
of the UK's most critical public service providers, including emergency services that protect and serve our communities every day. Our platform is used by a growing number of police forces, fire and rescue services, and other blue light organisations to streamline digital communications and build public trust. With clients such as West Midlands Police, Cheshire Fire & Rescue Service, and … Merseyside Police, we enable emergency services teams to deliver timely, transparent, and secure digital engagement - whether during routine operations or in times of crisis. With strong relationships across the sector, including with 41 of the UK's police forces, our track record speaks volumes about the value we bring to those on the front line. What's the Customer Success … team of Orlonians. Joining a well-established team, your key accountabilities would be: What are the key responsibilities? Proactive account management of a portfolio of emergency services clients (e.g. police, fire & rescue) Ensure high levels of customer satisfaction, retention, and platform adoption Identify opportunities for expansion, supported by Seniors within the business Support onboarding and best-practice implementation for new More ❯
Employment Type: Permanent
Salary: GBP Annual
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