Director, Customer Success
- Location
- City of Westminster, England, United Kingdom
Account Directors across the UK, Bulgaria, Australia and the US. Performance standards, coaching, hiring and the operating cadence. Coverage and execution. Build a scalable portfolio management model inclusive of segmentation, coverage, capacity and execution strategy. Commercial judgement. Advising the team on complex strategic renewals and at-risk mitigation … rather than at renewal. A team that holds its standard through a leadership transition, with a bench that did not exist before. Technical Account Management measurably contributing to retention in our top accounts. What to Bring 5+ years managing people in Customer Success, Account Management or a comparable ...