Customer Onboarding & Success Specialist
- Hiring Organisation
- Malt
- Location
- London, England, United Kingdom
proactive client enablement to transform active enterprise engagements into long-term commercial partnerships.The Task: Own the day-to-day Customer Success relationship for a portfolio of around 24 UK enterprise accounts at Malt. You’ll work with hiring managers, procurement teams and freelancers to keep projects on track, from … resolution SLA compliance.Requirements & The Skills Matrix ðProven Mastery (What you have already built):Brought 3+ years of client-facing experience in Customer Success, Account Management, or client operations within a fast-paced SaaS, tech scale-up, or high-growth B2B marketplace environment.Steered contract renewal tracking and pipeline accuracy, safeguarding ...