1 of 1 Power BI Jobs in Chorley

to optimise contact handling and promote self-service enablement. - Amalgamate data sources to form a holistic view across customer contact journeys. - Work closely with QA, WFM, Digital and BI teams to align metrics and drive continuous improvements. - Drive performance insight via Zendesk CRM and feed into business recommendations. Skills & Experience Essential: - Experience managing contact centre analytics in large … scale operations (1000+ agents). - Proficiency in SQL and/or Excel; some exposure to R or Python ideal. - Comfortable working cross-functionally across QA, WFM, BI and Tech teams. - Excellent data validation and interpretation skills. Desirable: - Experience with Zendesk or other CRM platforms. - Background in consumer services, telco, betting, or utilities. - Data visualisation with Power BI, Tableau, or internal tooling. Benefits - £5 daily food allowance with access to an on-site restaurant. - Free on-site gym membership. - Free parking and flexible start/finish hours. - Ownership of a greenfield function with visible impact across 600,000+ weekly contacts. How to Apply Send your CV to Mohammed Buhariwala at Harnham via the More ❯