Speech Analytics Platform Analyst
- Hiring Organisation
- Vitality Corporate Services Limited
- Location
- Stockport, Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
time, 35 hours per week. We are happy to discuss flexible working! Top 3 skills needed for this role Advanced Data Analysis Proven Platform Configuration Strong Stakeholder Communication What this role is all about Were looking for a Speech Analytics Platform Analyst to build, maintain … improve customer outcomes, regulatory compliance, coaching and operational performance. Key Actions Build and maintain scorecards, processes and category structures within the conversation intelligence platform to measure agent behaviours, customer experience and compliance Extract, transform and analyse conversational data using Power BI, Excel and SQL, ensuring insight ...