Senior Director of Operational Enablement and Intelligence
York, Yorkshire, United Kingdom
Global Payments
a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration, adoption, and continuous improvement of operational platforms (e.g. ServiceNow ITSM, CSM, Performance Analytics) Lead implementation of new intelligent tooling, including an enterprise chatbot and workflow automation solutions Manage vendor partnerships, platform roadmaps, and budget performance related to tooling and AI capabilities Reporting … a global Reporting Centre of Excellence to align data governance, quality, and reporting frameworks AI & Automation Enablement Build and scale a team focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection) Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys Ensure all AI use cases More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: