THIRD FLOOR, MIDLAND HOUSE, NEW ROAD, HALESOWEN, England
THE INSTITUTE OF PROFESSIONAL WILLRIGHTERS
IPW are looking for an apprentice administrator to support them with everyday admin duties within the office. Role Required experience/skills - Trustworthy, Good telephone manner, Organised, Ability to prioritise, Communicative, Microsoft software packages, Databases Responsibilities: • Answer inbound calls, answer queries or field calls • Open, distribute and frank post … 9am-5pm, days TBC. Expected Duration 18 Months Positions Available 1 Closing Date Friday, 31st May 2024 Start Date Monday, 10th June 2024 Desired Skills Communication skills Organisation skillsPresentationskills Administrative skills Team working Qualifications English GCSE or equivalent, grade 4/C more »
presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the managed IT services industry * Proven account … and relationship management experience * Excellent communication, presentation and interpersonal skills * Strong problem-solving and analytical skills as well as strong negotiation skills * Ability to articulate complex technical concepts to non-technical audiences * Knowledge of IT infrastructure, software solutions, networking and cloud technologies * Knowledge of customer service more »
presentations * Maintain and update CRM system with relevant client updates and records * Monitor and report on customer service performance * Identify opportunities for improvement Technical Skills Required: * Previous experience in a customer service/account management/sales executive role desirably essentially within the managed IT services industry * Proven account … and relationship management experience * Excellent communication, presentation and interpersonal skills * Strong problem-solving and analytical skills as well as strong negotiation skills * Ability to articulate complex technical concepts to non-technical audiences * Knowledge of IT infrastructure, software solutions, networking and cloud technologies * Knowledge of customer service more »
