Customer Service Manager
Newbury, Berkshire, England, United Kingdom
Reed
Implementation & Training: Lead the rollout, configuration, and user support for Enquiry Capture tools like SnapAddy. Provide onboarding and ongoing training to sales and marketing teams. Troubleshoot issues to ensure data aligns with CRM. Data Management & Pricing: Maintain and update pricing data, product part numbers, and data sheets. Ensure accurate and consistent data across … CRM, ERP, and external platforms. Work with finance and product teams to manage pricing updates. Cross-Functional Engagement: Act as a liaison between sales, marketing, IT, and product teams. Align CRM strategy and reporting with European stakeholders and business units. Support regional teams with process rollouts, training, and adoption. Travel & Regional Support: Travel to European offices may be required … for training, stakeholder meetings, or project support. Provide on-site CRM and tool training to regional teams. Required Skills & Qualifications: Proficient in CRM systems, especially Salesforce. Experienced with data management tools and Excel. Strong analytical, communication, and presentation skills. Ability to manage a team and work cross-functionally. 3–5 years’ experience in a CRM-focused role, with a More ❯
Employment Type: Full-Time
Salary: £45,000 - £53,000 per annum, Inc benefits
Posted: