1 of 1 Proactive Management Jobs in Aberdeenshire

Monitor, track, and escalate tickets when required. Liaise with third-party suppliers where necessary. Maintain accurate service desk records and ensure customer expectations are managed. Support service improvements through proactive problem management. Essential Experience & Skills 1–2 years’ IT support/service desk experience (MSP background desirable). Knowledge of ITIL practices. Microsoft Windows Server (2016–2022). Microsoft … Office Suite. Backup technologies (e.g. Datto, Acronis). Desktop, laptop, and thin client support. Desirable: Cisco/Apple/Microsoft certifications, Linux support, server infrastructure knowledge. Personal Attributes Motivated, proactive, and detail-oriented. Strong communication and customer service skills. Ability to work under pressure and adapt to changing priorities. Professional telephone manner. Benefits 7.5-hour shifts (between 8am–6pm More ❯