2 of 2 Proactive Management Jobs in Newry

Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support … documentation (knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & Change Management: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support/development. More ❯

Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support … documentation (knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & Change Management: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support/development. More ❯