Service Desk Team Leader
Harrogate, North Yorkshire, Yorkshire, United Kingdom
Redcentric
support teams provide an effective yet complex blend of both customer and technical support for a range of managed IT service products including Data Management, Network (Internet Access, VPN, HSCN), Hosted IP Telephony, Unified Comms, Data Centre Hosting, Virtualisation Services amongst others. Delivering a customer experience that successfully sets … their role. You will need to train them, inspire them, motivate them, and support them. As Service Desk Team Leader , your role will include management of a primary UK Service Desk including a close working relationship with End User and offshore teams. Key Responsibilities and Tasks Key responsibilities in … this role will include but are not restricted to the following: Performance Management, Skill Development & Coaching - management of day to day team performance identifying and delivering individual development requirements; pre-planning training based on identified 'weak' areas and future products and services Relationship Management - establish and maintain More ❯
Employment Type: Permanent
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