2 of 2 Proactive Management Jobs in West Yorkshire

conjunction with Systems Integration deployment staff, Dedalus application support and clients. You will support of the Dedalus integration engine platform and interoperability solutions, undertaking proactive management of interface support issues\incidents impacting solution service. You will liaise customer and third-party to define and analyse problem requirements … extended highly skilled team, you will be making a profound impact throughout the healthcare sector. You will: Provide remote incident resolution and problem management via the Dedalus Service Management System, in line with data privacy policies in relation to for interface configurations and integration engine platforms contained within ...

appropriate. Ideally from a Second/Third line support background – Desktop Services/Server Support Experience of root cause fault analysis and problem management on Microsoft services based infrastructure. Experience in managing and implementation of network devices and firewalls Experienced with supporting with a wide variety of business customers … regular feedback to users re the status of their tickets Providing exceptional communication between the Infrastructure Team, end users and resolver groups Effective ticket management and tracking using the Remedy ticket logging system Proactive Management of tickets raised with 3rd party resolver groups Utilising various remote takeover ...