1 of 1 Proactive Monitoring Jobs in Chelmsford

with SACM and project teams to ensure smooth service transitions and configuration updates. Leading service improvement initiatives and identifying recurring issues for problem management. Monitoring compliance with IG, security, and audit requirements across Service Desk operations. Deputising for the Service Desk Manager and other managers as required, and producing … high-profile issues from Band 4-5 staff. Facilitate resolution: Coordinate with infrastructure, applications, and SACM teams to expedite resolution. Oversee queues: Responsibility for monitoring team queues for SLA compliance, overdue tickets, and quality of documentation. Drive performance: Ensure workload distribution is effective and team performance metrics are met. ...