6 of 6 Proactive Monitoring Jobs in the City of London

and mentor the IM Marketing Support team. Define and implement support strategy, policies, and processes. Manage ticketing, escalations, and vendor relationships. Collaborate on deployments, enhancements, and service introduction. Drive proactive monitoring, compliance, and continuous improvement. Partner with business stakeholders to align technology with goals. Skills & Experience 5+ years’ experience in IM/software support. Proven experience leading technical More ❯

services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and More ❯

services across multiple client accounts. Ensure service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and More ❯

networking technologies such as BGP, VRRP/HSRP, TCP/UDP, LACP. Strong diagnostic skills using packet capture and other troubleshooting tools. Excellent communication and documentation skills, with a proactive problem-solving mindset. Willingness to assist with systems administration tasks when required. Beneficial: Experience with Arista EOS, CloudVision, or similar network platforms. Familiarity with firewalls (Palo Alto preferred), network … access control (802.1x, RADIUS), or zero-trust security concepts. Exposure to infrastructure-as-code (Terraform, Ansible) and version control systems (Git). Experience with monitoring and observability tools (LogicMonitor, Grafana, Prometheus). Knowledge of hybrid cloud networking, including AWS Direct Connect or GCP Interconnect. Relevant certifications such as CCNP, AWS Advanced Networking Specialty, or Google Cloud Network Engineer. More ❯

Engineer, Implement and maintain the firm’s Linux platform across all business lines. Automate all aspects of the management of this platform Build and deploy infrastructure, security and application monitoring tooling. Define and monitor system SLAs, ensure monitoring alerting and resolution. Recommend capacity management strategies and perform capacity management Provide assistance to application teams to debug performance/… latency environments , kernel network bypass technologies e.g. Solarflare OpenOnload Experience with Infrastructure config, deployment, software development lifecycle practices, tools, and change management Experience deploying and managing infrastructure and application monitoring tools and using those tools to make data driven operational decisions. Strong written and oral communication skills More ❯

Engineer, Implement and maintain the firm’s Linux platform across all business lines. Automate all aspects of the management of this platform Build and deploy infrastructure, security and application monitoring tooling. Define and monitor system SLAs, ensure monitoring alerting and resolution. Recommend capacity management strategies and perform capacity management Provide assistance to application teams to debug performance/… latency environments , kernel network bypass technologies e.g. Solarflare OpenOnload Experience with Infrastructure config, deployment, software development lifecycle practices, tools, and change management Experience deploying and managing infrastructure and application monitoring tools and using those tools to make data driven operational decisions. Strong written and oral communication skills More ❯