incident detection, notifications, triage, and resolution. Key Responsibilities: Pipeline Approach: Adopt a pipeline approach to enable observability of services deployed across multiple environments, balancing monitoring, logging, and tracing based on service classification. Intelligent Alerts: Design and build intelligent alerts using pipelines, onboarding automated runbooks triggered with clear audit/… logs in service management tools like Jira Service Management. Dashboards: Create and maintain dashboards for proactivemonitoring of services to help teams resolve incidents quickly. Monitoring Capability: Continuously improve monitoring capabilities to identify key alerts and thresholds for early warnings before services fail. Automation: Enable intelligent … and commercial observability tools (e.g., Prometheus, Grafana, NewRelic). Expertise in cloud environments (e.g., AWS, Azure) and infrastructure as code (IaC) tools like Terraform. Monitoring and Observability: Experience in creating and maintaining dashboards for proactivemonitoring of services. Ability to design and build intelligent alerts using pipelines More ❯
11-13 Church Street, Farnworth, Bolton, Greater Manchester, England
LIV UNIFIED COMMS LTD
We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions. Role First point of … other IT systems. Escalation: Escalate complex issues to higher level technical teams. Troubleshooting: Utilise available tools and knowledgebase to troubleshoot common technical issues. System monitoring: Assist with proactivemonitoring of critical IT systems and escalate potential issues. Training The company may offer a full-time position at More ❯
Bolton, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Warburtons Ltd
Your role will involve investigating and resolving problems, as well as providing essential information about our systems and infrastructure. You'll be responsible for monitoring and maintaining our network and server infrastructure, identifying any errors or faults that may arise. In addition, you'll provide advice and training to … crucial to your success in this role. You'll also be tasked with resolving incidents and problems, including documenting root causes and implementing remedies. Proactivemonitoring and raising improvement suggestions will be part of your daily routine, as well as highlighting and implementing process and system improvements. Integrating More ❯
Bolton, Greater Manchester, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Leigh, Greater Manchester, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Altrincham, Greater Manchester, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Bury, Greater Manchester, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Bury, east anglia, united kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Bolton, central scotland, united kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Ashton-Under-Lyne, Greater Manchester, United Kingdom Hybrid / WFH Options
Tenth Revolution Group
GPG, SSH, HTTPS). Awareness of Security Information and Event Management (SIEM) tools and adherence to security best practices and ISO27001 standards. Experience with monitoring and logging platforms such as the ELK stack, DataDog, or Logz.io. REQUIRES BRITISH CITIZENSHIP OR ILR Interested in the role? Please apply directly to More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Destination Sport
sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands … to face Check and be ready for disaster recovery or business continuity plans to be brought into action Carry out critical checks that enable proactive action to prevent any significant failure To be successful within this role, our ideal candidate will: Demonstrate a passion and enthusiasm for IT and … internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion Be a diligent personality, with a high attention to More ❯
as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks to balance delivery speed with standardisation and risk reduction. The role involves proactivemonitoring of performance, identifying trends, and collaborating with Tribe leaders to address risks and implement improvement initiatives. Regular engagement with Tribe leadership and … ll do Manage a team of Service Assurance Managers across Tribes, ensuring effective training, coaching, and onboarding. Drive continuous enhancement of Service Management by monitoring KPIs and compliance while addressing risks. Act as the primary liaison for business stakeholders and Tribe leadership to promote best practices and secure support. … to secure alignment and support for Service Management practices. Deep understanding of ITIL4, DevOps, SecOps, and IT infrastructure, coupled with strong analytical skills for monitoring service quality, performance metrics, SLAs, and risk management. Adept at planning and communicating process improvements while effectively resolving conflicts and managing challenging conversations. Capable More ❯
Wigan, Greater Manchester, North West, United Kingdom
Fourteen IP Communications Ltd
and services provided by the organisation. The Support Engineer will also ensure that client solutions maintain operational continuity through fault analysis and by conducting proactivemonitoring activities in line with organisational and contractual service level agreements. Main Duties & Responsibilities Work with the equipment, hardware and services supplied and … of outgoing calls to customers. 75% of incoming calls answered per month. Ensure call centre availability unless assigned a specific task. Taking ownership and monitoring escalations through to conclusion, whilst keeping the customer fully informed of the progress. Successful Candidates Will have previous experience in Tech support roles and More ❯
Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by … management (including leading calls with internal/external participants) for customer's critical workloads Contribute to Problem Records for customers Conduct continuous real-time proactivemonitoring of customer metrics Prioritize, manage, and own emerging and developing customer issues from start to finish Monitor and manage communications during high More ❯
infrastructure. Ensure compliance with industry standards and regulations (e.g., GDPR, PCI DSS, relevant aviation regulations). Conduct regular security audits and vulnerability assessments. Performance Monitoring and Troubleshooting: Monitor system performance and identify potential bottlenecks. Troubleshoot and resolve infrastructure-related issues. Implement proactivemonitoring and alerting systems. Collaboration More ❯
infrastructure. Ensure compliance with industry standards and regulations (e.g., GDPR, PCI DSS, relevant aviation regulations). Conduct regular security audits and vulnerability assessments. Performance Monitoring and Troubleshooting: Monitor system performance and identify potential bottlenecks. Troubleshoot and resolve infrastructure-related issues. Implement proactivemonitoring and alerting systems. Collaboration More ❯
delivering a first class efficient service IT literate What will your role look like? Efficiently and profitably scheduling and dispatching engineers to customers Proactively monitoring engineer's activity Managing all phone and email messages from customers/engineers/company personnel and processing support tickets accordingly within the agreed More ❯
Experience working collaboratively with external Digital Agencies. Experience within the travel industry is desirable but not essential. This is an exciting opportunity for a proactive and results-oriented Ecommerce Executive to join a dynamic and growing luxury company and make a tangible impact on their online success. Please note More ❯
Horwich, Greater Manchester, UK Hybrid / WFH Options
ExamWorks UK Careers
Job Title: Application Support Analyst Location: Bolton (3 days)/Hybrid Contract Type: Permanent Full time. Salary: £28,000.00 – £35,000.00. About Us: ExamWorksUK is a leader in the Healthcare, Legal and Insurance sectors dedicated to providing seamless operational support More ❯
KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are … empowered to succeed while continuously evolving how Customer Success delivers value. Key Responsibilities TEAM Lead and manage the EMEA CSM team, setting high expectations, monitoring performance, and providing support and challenge as appropriate. Be the figurehead for best practice in Customer Success. Define and deliver the Customer Success Program … deliver a scalable model aligned with customer needs based on ARR, customer maturity, and their stage in the customer journey. Establish KPIs and performance monitoring frameworks that guide CSMs in executing the program effectively. Drive coaching and mentorship within the team to support individual and team development. Design and More ❯
manchester, north west england, united kingdom Hybrid / WFH Options
Ocho
values initiative and technical excellence. Key Responsibilities: Design, implement and support Oracle Database environments (versions 11g and above) Lead performance tuning, query optimisation and proactive system monitoring Administer and support Oracle Fusion Middleware (WebLogic) with Oracle Forms and Reports Contribute to cloud migration projects (experience with OCI and … migrating to modern cloud-based or hybrid database platforms Confident in delivering full migration lifecycle, from analysis to production deployment Exposure to third-party monitoring and backup solutions beneficial Additional Details: Fully remote role, limited travel if any Candidates must reside in Northern Ireland Salary up to More ❯
stockport, north west england, united kingdom Hybrid / WFH Options
Ocho
values initiative and technical excellence. Key Responsibilities: Design, implement and support Oracle Database environments (versions 11g and above) Lead performance tuning, query optimisation and proactive system monitoring Administer and support Oracle Fusion Middleware (WebLogic) with Oracle Forms and Reports Contribute to cloud migration projects (experience with OCI and … migrating to modern cloud-based or hybrid database platforms Confident in delivering full migration lifecycle, from analysis to production deployment Exposure to third-party monitoring and backup solutions beneficial Additional Details: Fully remote role, limited travel if any Candidates must reside in Northern Ireland Salary up to More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
Ocho
values initiative and technical excellence. Key Responsibilities: Design, implement and support Oracle Database environments (versions 11g and above) Lead performance tuning, query optimisation and proactive system monitoring Administer and support Oracle Fusion Middleware (WebLogic) with Oracle Forms and Reports Contribute to cloud migration projects (experience with OCI and … migrating to modern cloud-based or hybrid database platforms Confident in delivering full migration lifecycle, from analysis to production deployment Exposure to third-party monitoring and backup solutions beneficial Additional Details: Fully remote role, limited travel if any Candidates must reside in Northern Ireland Salary up to More ❯
standard operating procedures, network diagrams, and troubleshooting guides Generate and deliver internal and external training materials. Maintain and update internal systems, including ticketing and monitoring platforms Support adherence to industry regulatory standards and company policies Occasionally travel to customer sites or business points of presence within the UK Training … exciting world of technology and launch a rewarding career in networking. You’ll get hands-on experience in all areas of network engineering, from monitoring systems to configuring hardware and supporting customers. As part of your apprenticeship programme you will also have the opportunity to complete specially selected Be More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
Who we are looking for A Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy More ❯