2 of 2 Proactive Monitoring Jobs in North Yorkshire

chance of calls closing first time and without introducing new issues or unnecessary risk. Develop and maintain in-depth knowledge of supported customer applications. Proactive in managing support contracts. Working with the customer to identify critical periods, or changes in environment and customer resource. Recognise the importance of and … dedicate time to proactive monitoring and maintenance, identifying and managing potential issues prior to them becoming critical. Maintain up-to-date and robust customer documentation to support rapid and effective ticket handling and minimise single points of failure within the team. Demonstrate a mindset of adding customer value … beyond incoming tickets, including communicating relevant product upgrades and proactive maintenance. Follow the Simpson's Support Guide for ticket handling and time recording. Ensuring token-based support contracts are tracked and reports issued to the customer monthly, or otherwise as agreed. Work with the consulting team to ensure smooth More ❯

role in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: To provide ICT technical support to the school. You … as password changes, printer issues and set ups. To manage expectations of the school, keeping them informed and up to date with progress. Proactively monitoring and prioritising IT problems and escalating where necessary. To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to More ❯