company CLIENT & third party support services on diagnosing and troubleshooting issues. General Responsibilities: Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies. Understand the requirements of the business and suggest appropriate technologies to help deliver business goals. Perform as a member of more »
nearshore/onshore support model, leading to increase in incident resolution, improving FCR, reducing MTTR Focus on Shift Left, self help and self heal, proactive and predictive resolutions with use of tools and technology Operationalize a self-healing/self-servicing digital solution using RPA that assists employees to more »
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Client Server
the reliability, availability and performance of client facing services. Responsibilities will include managing and configuring observability platforms such as DataDog and PagerDuty to provide proactivemonitoring of production (and other) environments, design and implementation of automation processes to drive efficiencies, leading incident response, troubleshooting and root cause analysis more »
