2 of 2 Problem Analyst Jobs in the North of England

data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst We have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you … will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes … identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends, recurring issues, and areas for service improvement. Collaborate with Major Incident Managers to ensure post-incident reviews are completed and that problems arising from major incidents are logged and progressed. Document and More ❯

Incident and Problem Management Analyst Warrington (Onsite) Up to £45,000 Overview: We're looking for an Incident and Problem Management Analyst to support our IT infrastructure team. The ideal candidate will be SC Cleared (or eligible) and have experience in managing incidents and problems in … a fast-paced technical environment. Key Responsibilities: Act as the primary contact for all incident and problem records Monitor SLAs, coordinate incident reviews, and ensure timely closure of tickets Lead bridge calls and manage high/major incidents end-to-end Collaborate with service desk, IT teams, and business … stakeholders to drive resolution Conduct root cause analysis and problem reviews with follow-up actions Provide clear, regular communication to customers and internal teams Analyse incident trends and contribute to continuous service improvement Attend service meetings, represent service management in projects, and suggest process enhancements Requirements: ITIL certified or More ❯