Service Desk Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Aberdeenshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £30,000
experience in service Desk ? Excellent communication and conversation skills in English with a Versant Score of 70 ? Good Knowledge of Incident, Change and Problem Management ? Manage Service Desk activities, including: o Owning overall responsibility for Incident and Service Request process handling on the Service Desk o Liaise with … Services, Applications Services Team and the Infrastructure Operations Team members based on the ticket severity and priority ? Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism ...