2 of 2 Problem Management Jobs in Chiswick

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯

notified planned change and key mitigations are in place. Manage the MCR operational calendar, keeping track of any special requests, ensuring the MCR inbox is appropriately managed. Own the Problem Management function in MCR, ensuring that recurring issues are followed up with Engineering & progressed with system manufacturers. Ensure MCR technical documentation is up-to-date, identifying gaps in … incidents, working with the Lead MCR Specialist to identify recurrent issues, raising support tickets and liaising with suppliers/system manufacturers where necessary. Work closely with the MCR Service Management Lead to identify trends in outages or operational issues caused by equipment, and implement fixes. Ensure that the additional requirements of key, high-profile broadcasts are served for Encompass … fibre & cloud. Experience working in OTT operations and with Content Delivery Networks. Experience working closely with suppliers and partners to deliver mission-critical services with high availability. Some project management experience would be desirable. Benefits include: 264 hours annual leave per annum, inclusive of bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including More ❯