1 of 1 Problem Management Jobs in Coatbridge

supply chain services by road, rail and sea. They are looking for an IT Support Apprentice to join their team in Glasgow. What’s involved? End to end case management for incidents and requests Directly assess and troubleshoot customer queries with a view to directly resolving or facilitating a prompt resolution using third parties and colleagues where required Incident … and problem management - capturing and categorise incidents, and recurring incidents with a view to reducing the volume of incidents overall Execute incident and problem management framework as instructed by the Service Delivery Manager Deliver exceptional levels of customer service to internal customers Strict adherence to internal ICT controls Monitor ICT Service Desk compliance issues, taking remedial … action or escalating as needed What do they need from you? A genuine interest in IT and technology Basic knowledge of computers, operating systems and common applications Good problem-solving and communication skills Willingness to learn and take direction Ability to work well within a team Eligible and committed to completing an IT apprenticeship qualification Salary: £24,000 per More ❯