2 of 2 Problem Management Jobs in Durham

primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using your technical and problem-solving skills to diagnose each incident to the best of your ability. Ownership of incidents when escalated to the wider 3rd line IT support functions. … Working within a technical team you will be supporting multiple technologies including Windows, Active Directory, Mobile Device Management and various bespoke systems, you will also be trained to support the Pharmacy IT systems in our pharmacies and warehouses across England/Scotland/Wales and Northern Ireland. Support network ...

experience with Microsoft 365, including Teams administration Experience with Active Directory, user provisioning, and Joiners/Movers/Leavers processes Strong experience with endpoint management tools such as Intune, SCCM, Autopilot, and MDM Ability to triage, troubleshoot, and resolve complex endpoint and user issues Experience of incident and problem management within an ITIL framework Knowledge of endpoint security, networking fundamentals, and print management Use of scripting or automation to improve efficiency Strong communication skills and a structured, methodical approach to problem solving ...