2 of 2 Problem Management Jobs in the North East

partners, internal teams and technical specialists to detect IT issues early, respond quickly, and help prevent service disruption. If you're someone who loves problem-solving, staying calm under pressure, and working collaboratively across technical teams, this could be the perfect next step in your IT operations career. This … love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution teams. ...

Exchange and automate with PowerShell. Own escalations from 1st line and resolve complex incidents fast. Document fixes and knowledge base articles, feeding insights into problem management and improvements. Deliver office projects, install kit and coordinate suppliers for openings and closures. Provision and configure devices at scale using Intune … colleagues. Strong troubleshooting skills with Intune, Azure AD, M365, Teams, SharePoint and Exchange, plus networking (Meraki/Cisco) and monitoring tools like LogicMonitor. Problem-solving experience within a Service Desk environment that operates within an ITIL framework. A Microsoft Fundamentals certification such ...