8 of 8 Problem Management Jobs in the North East

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in a continuous … Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also proactively … supporting the Service Catalogue and Tooling function, ensuring accurate identification, control, and auditing of services within the catalogue. You will contribute to the development and enhancement of IT Service Management tools, offering 2nd line support for Incident Management, Service Requests, Release and Change Management, and analysing requirements for tool improvements. You will also support continual improvement activities More ❯

landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in … developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts … DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to More ❯

landscape of a growing organisation. What You'll Be Doing: Provide 1st and 2nd line IT support to internal users across the business. Take the lead on incident resolution, problem management, and technical troubleshooting. Support and maintain network infrastructure, including switches, firewalls, and wireless systems. Work with telephony systems (experience with VoIP solutions is ideal). Assist in … developing and implementing improvements to the IT infrastructure. Collaborate with the IT team (currently a close-knit team of 3) on projects, upgrades, and rollouts. Contribute to documentation, asset management, and process improvement. What We're Looking For Solid experience in a hands-on IT support role covering 1st/2nd line duties. A working knowledge of networking concepts … DNS, DHCP, VLANs, etc.). Familiarity with telephony systems - particularly VoIP (3CX, Mitel, etc.). Comfortable working independently and proactively in a fast-paced environment. Strong problem-solving skills and a genuine desire to improve systems and service delivery. Excellent communication skills - both technical and user-facing. Desirable Skills: Experience with Microsoft 365, Windows Server, Active Directory. Exposure to More ❯

tests, implements and documents BSA IT services to meet stated requirements. 4. Monitors and supports the efficient and effective running of bespoke, third-party and mixed services. Uses incident, problem, request andchange management processes and systems to support successful implementation of system enhancements and fault resolutions. 5. Possesses an advanced skill-level in the technologies (methodologies, languages etc … concurrent streams of work in a changing environment. Able to work in a variety of team structures - team member, team leader, independent work. Demonstrates analytical and systematic approach to problem-solving. Can plan, schedule and monitor work of self and others competently within medium-term time horizons. High degree of technical and business competency. Able to absorb and effectively … DSDM); - Languages (Java, COBOL, PL/SQL, VB, C#); - Platforms (Unix, Windows, Internet, Intranet); - DBMS (SQL Server, Oracle, DB2); - Middleware (WebSphere, J2EE, Sharepoint) Processes and tools (configuration and release management, incident and problem management). Qualifications Essential IT related degree or equivalent OR Significant demonstrable experience in developing and/or supporting IT systems. Desirable ITIL Foundation More ❯

policies, artefacts and processes. This role reports into the Head of Audit Technology. The team comprises at least two senior technical architects [as direct reports] and will involve matrix management of a range of architects, engineers, analysts, and external supply teams. This role requires regular attendance to the office in Newcastle, and occasional attendance in the NAO’s office … and vendor relationships. • Enable the team to work more proactively rather than reactively. Maintaining current and future tooling roadmaps for DS Cloud Services, through proactive horizon scanning and active management of tooling legacy statuses and related enterprise debt • Monitor IT infrastructure and application metrics relating to performance, capacity, utilisation, and availability. Reporting on performance against agreed targets. Responding ahead … of a team, managing the pace and tempo. You can actively address internal and external risks, issues and dependencies including where ownership exists outside the team. (Skill level: Practitioner) • Problem management: You can ensure that the right actions are taken to investigate, resolve and anticipate problems to defend against them at the right time. You understand how the More ❯

disaster recovery, backup strategies, and high availability configurations. Ensure compliance with security, regulatory, and data privacy requirements. Guide and mentor infrastructure engineers and support teams. Engage in incident and problem management as an escalation point. Requirements Essential: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). 7+ years in infrastructure engineering More ❯

This role will be responsible for ensuring the success of multiple assigned accounts. Mandata provides integrated transport management software solutions to road transport businesses operating throughout the UK and Ireland. Haulage operators of all sizes use our suite of products to manage their operations from orders to invoice. Our team is not only passionate about our solutions, but they … collating all renewal information and documentation into Salesforce. The Customer Success Manager is a champion for their accounts into Mandata. This may include taking lead roles in major incidents, problem management, change and release management. The CSM role provides focus for production systems and is not intended to duplicate any project functions that will remain with the project … for monitoring the monthly/quarterly/annual contract renewals and whether they are invoiced on time and cash collection is maximised. Responsible for effective cost control and time management in the performance of the duties. Any other ad hoc duties that may be assigned from time to time. Knowledge and expertise that matter most for this role Possess More ❯

by the Operational Team. You are responsible for ensuring all issues/problems are addressed in a timely manner by the team. You should have a keen interest in problem-solving accompanied with experience in Linux systems, an understanding of web servers, basic database skills and have an interest in DevOps and systems administration. We're looking for a … selection and creation. Conduct regular security assessments and code reviews. Partner with development teams to improve services through rigorous testing and release procedures Participate in system design consulting, platform management, and capacity planning Work closely with development and tech teams ensuring technical Issues and projects are correctly managed. Deliver small and large technical projects in a prompt and timely … Participate in the On-Call Rotation. Essential Knowledge, Skills and Experience Ability to mentor and coach team members Ability to prioritise workload including take the lead on Incidents and Problem management Able to scope the work coming into the team and delegate appropriately Represent TechOps to the wider business and liaise with the other departments Develop the technological More ❯