4 of 4 Problem Management Jobs in the North East

primary point of contact for all IT incidents across the business, you will be expected to resolve issues by using your technical and problem-solving skills to diagnose each incident to the best of your ability. Ownership of incidents when escalated to the wider 3rd line IT support functions. … Working within a technical team you will be supporting multiple technologies including Windows, Active Directory, Mobile Device Management and various bespoke systems, you will also be trained to support the Pharmacy IT systems in our pharmacies and warehouses across England/Scotland/Wales and Northern Ireland. Support network ...

internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage … mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP ...

explain technical issues and trade-offs to both technical and non-technical audiences. . Nice to have Experience supporting production platforms (monitoring, incident response, problem management, change control). Exposure to hybrid connectivity and on-premises environments (Active Directory, DNS, firewalls, proxies). Exposure to migration projects (server ...

supplier search reviews, and drive continual improvements. We are looking for: Proven experience in an IT service delivery position An understanding of change, incident & problem management Commercial awareness and ability to influence supplier contracts Strong analytical, negotiation, and communication skills It would be a bonus ...