2 of 2 Problem Management Jobs in Glamorgan

providers or an IT outsourced MSP Experience holding vendors to SLAs/KPIs/policies and running formal service reviews Experience owning incident and problem management for outsourced or vendor-delivered services, including root-cause analysis Experience tracking costs/budgets and reporting to a Group Technology & Product … Experience reporting vendor performance and risk to senior/C-level stakeholders Several years (e.g. 5+) in IT service delivery or vendor/service management roles ‘Apply now’ to be considered or send a copy of your CV to Kim to set up a confidential chat (url removed ...

3rdLineITInfrastructureandSecurityTeamLeader £50£60000,hybridflexibility. WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland. Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership. Jobspec: 3rdLineServiceDeskTeamLeader Reportingto:HeadofServiceDesk Location:UK:CardiffOffice/Remote Days:Various RolePurpose The3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments. Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars ...