2 of 2 Problem Management Jobs in South Wales

Responsibilities Champion end-user experience and Digital Employee Experience (DEX) Analyse service data, KPIs, repeat demand and user feedback to identify friction Lead operational problem management and drive CSI initiatives Act as an escalation point for service quality and user-experience issues Coordinate operational response during major incidents … Manager/Service Experience Manager or similar) Solid understanding of modern Workplace/EUC technologies (M365, Intune, Entra ID, Autopilot etc.) Proven involvement in problem management, RCA, and continual improvement Excellent communication skills, especially during service disruption Ability to remain calm, pragmatic, and decisive under pressure Empathy ...

estate that enables S4C's Digital First ambitions. As S4C continues its transformation into a multi-platform content publisher, digital systems, workflow and content management are at the heart of everything we do within the Product Development Team. You will report to the Lead Solutions Architect within … Maintaining and improving observability across the platform estate, including monitoring, logging, alerting, and dashboards. Supporting technical incident response and post-incident reviews, contributing to problem management and long-term remediation. Maintaining platform security standards, including access control reviews, vulnerability management, patching, and secrets management. Ensuring platform services ...