1 of 1 Problem Management Jobs in Hertford

technical support role, managing service desk operations and handling a range of customer issues. Responsibilities · Resolve Complex Technical Issues · Root Cause Analysis · Knowledge Sharing & Reporting · Cross-Functional Collaboration · Release Management · Escalation Management · Service Desk Ownership · Performance Reporting Skills & Experience Essential · Demonstrated experience in a support desk role, managing a variety of technical issues, and using service desk software … e.g. Freshdesk JIRA, Zendesk). · Strong background in Incident Management and Problem Management, with the ability to handle high-priority issues and drive them to resolution in a timely manner. · Deep understanding and hands-on experience supporting Windows Server/Desktop environments, including Active Directory, Group Policy, and related systems. · Solid understanding of core networking protocols, such … as TCP/IP, DNS, and DHCP, and experience troubleshooting network-related issues. · Strong problem-solving skills, with the ability to conduct detailed root cause analysis and resolve issues efficiently, even under pressure. · Excellent communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical users in a clear and concise manner. · Hands More ❯