2 of 2 Problem Management Jobs in Hillingdon

responsibilities: Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a 1st Line Technician including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯

and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Manage the sites network and infrastructure Incident and problem management – taking over from 1st line engineers where escalation is required Provide exceptional service support to internal and external customers Provide solutions/… the team are analysed for urgency and impact and then prioritized and allocated accordingly and in line with agreed service levels Responsible for direct management of a team of engineers including; identification of skills gaps, creation of skills matrices, development and implementation of training programme at both individual and … team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-ins, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where More ❯