2 of 2 Problem Management Jobs in Kings Langley

Service Desk Manager / Service Desk Team Leader

Hiring Organisation
Prize Placements
Location
Kings Langley, Hertfordshire, United Kingdom
Employment Type
Permanent
Salary
£55000 - £65000/annum Excellent Benefits / Hybrid
Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk ...

Service Desk Manager / Service Desk Team Leader - £60,000

Hiring Organisation
Prize Placements
Location
Kings Langley, Hertfordshire, England, United Kingdom
Employment Type
Full-Time
Salary
£55,000 - £65,000 per annum
Benefits/Bonus Location: Kings Langey (WD4) Hertfordshire Leading a team of 5 support engineers, you will be responsible for the day-to-day management of the Helpdesk function, ensuring high levels of customer satisfaction, technical excellence, and service delivery performance. Acting as the senior technical escalation point … responsible with the following: Lead, mentor and support the IT Service Desk to deliver consistent, high-quality support Oversee incident, service requests, and problem management processes in line with ITIL best practices Monitor and report on service performance against SLAs and KPIs Drive continuous improvement of service desk ...