1 of 1 Problem Management Jobs in Leatherhead

highly desirable. Understanding and practical experience of cloud networking solutions and technologies (Azure) considered an asset. Desirable knowledge in programming/scripting for network automation and operational efficiency. Service management background (Incident, Problem and Change Management). Key Responsibilities Technical Leadership Being the hierarchical and functional escalation point for a Network Second Line team, directly triaging issues … the team including conducting 121's, team meetings and performance reviews. Motivate, guide and coach team members to hit agreed targets via formal objectives and supporting development plans. Incident & Problem Management Proactively partner with the Observability Management function to establish trending and opportunities for Customer infrastructure optimisation. Be a process manager and advocate for Problem Management … in place. Personal Attributes Demonstrates technical leadership qualities with excellent verbal and written communication skills, with the ability to articulate complex problems at all levels. Strong technical troubleshooting and problem solving skills. Capable of motivating, mentoring and nurturing team members. Maintains a positive attitude and serves as a positive influence on team members. Quickly evaluates information, identifies key issues More ❯