9 of 9 Problem Management Jobs in Surrey

delivery of authority service level agreements, ensuring that they are met. Day to day you’ll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. At … this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used to making decisions in a busy service operations environment. Your technical … knowledge should cover IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. However, people skills are just as important: building strong relationships and communicating clearly. Now more than ever is the time to join the Met Police. We want our More ❯

delivery of authority service level agreements, ensuring that they are met. Day to day you’ll be monitoring and managing services by producing effective management intelligence reports; tracking service levels, holding regular service reviews with stakeholders and liaising with customers and users to identify further opportunities for improvements. At … this level, you’ll need experience of ITIL® service management process management, specifically Service Level Management, Supplier Management, Service Reporting, Change Management and Problem Management. Thanks to this background, you’ll be used to making decisions in a busy service operations environment. Your technical … knowledge should cover IT hardware layers, Cisco and Microsoft technologies, data centre management, and infrastructure and application monitoring and automation tools. However, people skills are just as important: building strong relationships and communicating clearly. Now more than ever is the time to join the Met Police. We want our More ❯

ITIL v4 Foundation is desirable. Personal Qualities: Excellent communicator, delivery-focused, self-motivated, able to work with minimal supervision, methodical and structured approach to problem-solving, able to influence decisions through reasoned argument, quick to build relationships, committed to getting the job done. Additional Information: Some out-of-hours … adequately trained in their roles and encourage cross-training. ITIL Best Practices: Implement ITIL best practices to optimize service delivery to the group. Incident Management: Own incident and problem management, seeing issues through to resolution. Reporting and Analysis: Provide detailed reporting on incidents, BAU requests, and ensure … Collaboration: Collaborate with the wider IT team to ensure service owners are kept informed and escalations are dealt with in a timely fashion. Knowledge Management: Develop and maintain knowledge bases to capture repeatable tasks. Capacity Planning: Own the JML (Joiners/Movers/Leavers) process and work with the More ❯

and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process More ❯

and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent's change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process More ❯

and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process More ❯

and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process More ❯

and data analysis. Offer clear and concise communication (both verbal and written), ensuring updates are understandable for all technical levels. Support Telent’s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to … ensure customer satisfaction, including case management and data collection. Notify customers and third parties of technical issues, outages, and remediation statuses. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process More ❯

meet service level targets. Meet regularly with stakeholders and suppliers to monitor service levels. Drive continuous service improvement aligned with business needs. Stakeholder & People Management: Participate in major incidents and problem management. Monitor key performance indicators and customer satisfaction. Develop strong relationships with business colleagues and service providers. … Audit and Compliance: Manage IT services in line with business goals. Identify opportunities for efficiency and innovation with technology suppliers. Key Skills: Extensive IT management experience. Gas Experience SCADA Experience Experience delivering IT services in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong More ❯