2 of 2 Problem Management Jobs in Oxford

proactive leader with a passion for technology and delivering exceptional support, we’d love to hear from you! Key Responsibilities Leadership and Team Management: Lead and mentor the Global Site Support team, fostering a collaborative and high-performance culture Develop team capabilities through training, coaching, and performance feedback … deliver a cost effective and seamless global on-site support service, ensuring compliance with Aurora’s SLAs and quality standards Device and Endpoint Management: Oversee the full lifecycle management of end-user devices, including procurement, configuration, patching, security compliance, and decommissioning Own and manage the end-user tech ...

take notesInternal Company Contacts: IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts: Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training: Bachelor Degree level education/… architecture/instant clone pools/Image push, post creation synch scriptsVDI master image/gold image update, patching and managementApp Volumes – Site synchronisation, management, housekeepingVMWare UAG – Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructureCertificates – Internal/external – Root paths, thumbprints, renewal process ...