2 of 2 Problem Management Jobs in Salford

of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a … clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers and AIOps. Experience working More ❯

the Infrastructure Manager, the successful candidate will be responsible for helping to deliver continuous improvement in the Infrastructure function. Responsibilities: Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT, and production environments. Provide a resilient, scalable, and secure platform. Support technology projects & sprints … and deliver to the maintenance plan. Handle 3rd line incident and service request resolution. Engage in problem management and root cause analysis. Provide internal guidance and support to colleagues regarding AWS best practices. What we’re looking for from you: Extensive hands-on expertise in AWS, ideally gained More ❯