24 of 24 Problem Management Jobs in Manchester

IS Problem and Knowledge Lead - Hybrid (Manchester) Harvey Nash is currently recruiting for an exciting permanent role with a client of ours, a leading public sector organisation who are currently undergoing lots of change and transformation. It is a really exciting time for an enthusiastic professional, who is comfortable … taking the lead on all things problem and knowledge management, to join the team and have the opportunity to make instant impact. The role: Problem Management: Oversee the Problem Management process to identify, track, and resolve recurring issues. Ensure processes, roles, and skills are … equipped to support and maintain new or changed services. Perform Root Cause Analysis (RCA) and implement permanent solutions to prevent future incidents. Keep problem records updated and ensure timely resolutions. Set and monitor Key Performance Indicators (KPIs) to measure problem management effectiveness and meet service and availability More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective … knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services … Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical More ❯

Problem and Knowledge Lead Manchester - once a month in the office £37,000 - £65,000 Our client in Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective … knowledge management within the organisation. This role is fully remote but you will be required to go into the Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services … Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct reviews for major incidents to capture lessons learned and implement improvements Ensure knowledge articles are created, maintained, and regularly reviewed for accuracy and usability. Work closely with technical More ❯

Transition role and co-ordinating Service Design and Service Transition activities for new and changed services. Experience and a strong understanding of IT Service Management (ITSM) practices, particularly for Incident Management, Problem Management, Change Management and Service Level Management Experience of Business Continuity planning … at all times. Desirable criteria Knowledge of Ivanti/other ITSM tools would be advantageous. Qualifications such as ITIL Foundation Certificate in IT Service Management v4.Service Transition and Operational Readiness criteria. Responsibilities: To assist with the creation of Service Impact Assessments, Support Model Document, Service Transition Trackers, Service Acceptance More ❯

working, Manchester Office 3 days a week. Salary:- to £60k + Bens Environment:- Network Operations, 1st and 2nd line Faults, ITIL, Trouble Ticketing, Change Management, Incident Management, Problem Management, Escalations, Suppliers, Team Management (20 staff), SLA's, CAB, IP, Unified Comms, CX, Network Security, SalesForce. … on a 24/7 basis. The role includes managing and developing the team as well as owning the process for all escalation, change, problem and incident management. You would have strong customer service experiences with a focus on delivering a seamless service. The ideal candidate would be used More ❯

empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues in the Remedy environment and optimise Remedy application performance and More ❯

standards are used so the software or product meets the highest quality standards before it reaches the customer. This role involves strategic planning, team management, process improvement, and ensuring compliance with industry standards. Key activities Strategic Test Management Development : Direct the ongoing advancement of test management strategies … to improve both manual and automated testing processes Standardization and Guidelines Formulation : Define and enforce test management standards and guidelines to ensure consistent quality and alignment with best practices Quality Assessment and Oversight : Assess and oversee the quality of test management across the software lifecycle, setting metrics for … performance and effectiveness Training and Consultation : Offer expertise and training to key personnel to elevate software test management practices organization-wide Incident Analysis and Preventive Action : Investigate testing incidents to determine causes and implement preventive measures for continuous test management improvements in both manual and automated tests Continuous More ❯

phone calls and emails establish the level of assistance required and seek to provide solutions Log all incidents and requests on the Service Desk Management system Take ownership of user issues Provide suitable workarounds and/or contingencies where appropriate Maintain active communications with the end user to ensure … that they are aware of status Maintain a log of progress in the service management system If necessary, progress the call to the next line of support and/or any appropriate third party for further assistance Proactively identify recurring incidents and initiate problem management processes and … availability and assist in report production and exports Update records of IT asset as required Document known errors and system information in the Service Management tool Install, configure, repair and support computer/telephony hardware and software Provide support to relevant IT projects, e.g. service management system improvements More ❯

Continuity Manager. The role will be an initial 3 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key … risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem Management Engage and work with Projects, delivering the Service Continuity products to support the service in production Produce periodic reports upon request, monitoring … of the IT Disaster Recovery/failover services, identifying issues and remediation activities Supplier governance Work closely with the Risk Manager, in the overall management of IT and business risks. Own and maintain the IT Service Continuity Management (ITSCM) Process and Plan Identify opportunities for the improvement, efficiency More ❯

Continuity Manager. The role will be an initial 3 month contract and will provide you with the opportunity to use formal risk assessment and management processes to reduce risks for IT services. To agree minimum acceptable levels and to plan and prepare for the recovery of IT services. Key … risks, as well as maintaining visibility and awareness of related Risks, Issues, and Improvements Provide support for the Major Incident process Work closely with Problem Management Engage and work with Projects, delivering the Service Continuity products to support the service in production Produce periodic reports upon request, monitoring … of the IT Disaster Recovery/failover services, identifying issues and remediation activities Supplier governance Work closely with the Risk Manager, in the overall management of IT and business risks. Own and maintain the IT Service Continuity Management (ITSCM) Process and Plan Identify opportunities for the improvement, efficiency More ❯

Act as a key liaison between internal stakeholders, managed service providers, and external vendors to ensure operational continuity and alignment with business objectives. Infrastructure Management Oversee the day-to-day performance and availability of core infrastructure systems, including networks, servers, storage, and cloud services. Monitor infrastructure platforms proactively to … units. Service Operations & Technical Support Provide third-line support across infrastructure layers, supporting internal users and IT service desk teams. Maintain and enforce access management protocols for infrastructure components and enterprise applications. Lead incident resolution efforts involving infrastructure systems, ensuring timely escalation to third-party experts when required. Vendor … Microsoft 365 security posture across the organization. Manage the configuration and policy enforcement of Microsoft Intune, including compliance and device security baselines. Oversee vulnerability management and endpoint patching activities in partnership with external security consultancies. Administer firewall configurations and ensure consistent deployment across all locations and platforms. Maintain antivirus More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

Major Incident Manager will lead Critical and Major Incidents from detection through to resolution and post incident review. In addition, this role will coordinate Problem Investigations and track the delivery of Problem resolution plans to reduce the likelihood of repeat Incidents. This role will provide a rapid and … of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure, application support, and network operations, with a … clear understanding of how these components interact, and typical technical issues that may cause high-severity incidents. Experience working with IT Service Management (ITSM) tools and platforms, including ServiceNow/BMC Helix, and with a good understanding and experience of Major Incident Workbenches, collaboration enablers, and AIOps. Experience working More ❯

and deliver high quality products. Consider architectural and non-functional requirements and work with the team to deliver scalable solutions. Contribute to the design, management & maintenance of our AWS hosted infrastructure covering our dev, UAT and production environments. Hands on with the ability to have direct impact on the … future of our products and platforms. Work closely with other engineers across development, architecture and devOps. Provide a resilient, scalable and secure platform. Problem management and root cause analysis. Appreciation of costs management, actively monitoring monthly cloud spend. Competence, Knowledge and Skills Containerisation (Docker and AWS ECS More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

LAN, WAN, and VPN networks.' • Network Monitoring & Troubleshooting - Utilize SolarWinds NPM & NTA, Cisco Prime, and other tools to proactively identify and resolve issues.' • Incident & Problem Management - Respond to network-related incidents, analyse root causes, and implement solutions.' • Firewall & Security Management - Work with Fortinet, Palo Alto (Panorama), and … Cisco firewalls to maintain security posture.' • Change Management - Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: ' • Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies.' • Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime.' • Knowledge of … HPE, Palo Alto (Panorama), and Cisco Nexus.' • Understanding of MPLS, VPNs, LAN/WAN, and security best practices.' • Familiarity with ITIL processes and change management is beneficial.' • Strong troubleshooting skills and ability to work independently in a BAU environment.' • Law firm industry experience ' • Any Project experience would be an More ❯

business effectively. Essential Ingredients Solid experience in IT infrastructure architecture, with a deep understanding of processes, applications, and server infrastructure. Familiarity with Incident and Problem Management processes. Comfortable using tools like SolarWinds, Microsoft 365 Admin, Citrix Admin Console, Control Up, VMware Vcentre, Hyper V manager and Windows Server … performance tools. Understanding of tools used in IT management infrastructure projects, such as issues logs, risk registers, change databases, and CMDBs. Articulate, with the ability to express views clearly and concisely, both verbally and in writing. Ability to keep people engaged and on board with future changes. Strong relationship More ❯

reliability, security, and scalability with KPIs and best practices. ITIL. ✨ Collaborate with leadership to drive tech adoption and operational improvements. ✨ Oversee incident, change, and problem management processes. ✨ Manage infrastructure capacity, disaster recovery, and business continuity plans. ✨ Foster a high-performance, innovative, and customer-focused team culture. What We … re Looking For: ✔ 10+ years in technical operations or IT infrastructure management, with 5+ years in leadership. ✔ Expertise in OSS/BSS, IT systems/DevOps, Cloud platforms and network operations. ✔ Strong leadership and problem-solving skills, with a proven ability to resolve complex issues. ✔ Experience managing budgets More ❯

seamlessly. This is more than just support-it's about optimizing performance, enhancing reliability, and enabling business success through cutting-edge technology and proactive problem-solving. This is your chance to make a lasting impact on a fast-growing organization. For those who love solving complex challenges and leaving … troubleshooting issues, and resolving service requests, this role minimizes disruptions to business operations. Enhancing Service Delivery - By optimizing performance, implementing automation, and improving service management processes, the role drives efficiency across the organization. Enabling Business Growth - By supporting seamless system integrations, managing platform enhancements, and collaborating with key stakeholders … Strong hands-on experience supporting Microsoft Dynamics 365 (F&O, CE, HCM) applications. Knowledge of ITSM tools (e.g., ServiceNow, Jira, FreshService) for incident and problem management. Familiarity with Azure DevOps for managing platform changes, bugs, and requirements. Experience working with internal teams and third-party vendors for support escalation More ❯

focusing on client infrastructure and F5 deployment. You will act as POC for all F5 issues in the customer's environment. You will lead problem management and conduct analysis of F5 infrastructures. Required Skills: You have B2+ German and English language skills. You have vast experience working with More ❯