18 of 18 Problem Management Jobs in Telford

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

the Security Production Assurance & Compliance Lead as required. Raise and build consensus around issues or escalations and enable timely resolution. Govern Service Provider Knowledge Management, Knowledge Transfer, Reporting, Documentation and other engagement practices to ensure ongoing operational excellence. Review Service Provider capacity plan to ensure it has enough capacity … from Internal and Supplier Service Operations teams to Security Production Assurance & Compliance Lead to drive operating efficiency and compliance. You will support incident and problem management teams in prioritisation of security issues and serve as an active participant in the security governance processes. Manage and develop the compliance … PowerBI), by unifying reports and metrics from various sources (e.g. spreadsheets and SaaS platforms.) Excellent and relevant experience in a similar infrastructure or technology management leadership role Proven understanding of change management processes in a fully change managed environment (ITIL) Excellent interpersonal skills, ability to negotiate and influence More ❯

Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Job Title: SAP Service Delivery Manager Location: UK Nationwide Department: SAP Application Management Services Reports To: Head of Support Employment Type: Full-Time Job Overview: We are seeking a skilled and experienced SAP Service Delivery Manager to … efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support. Key … Delivery Oversight Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs. Stakeholder Management Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction. More ❯

and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist … in training new team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

our clients to become their trusted advisors through boldness and honesty Provide leadership to teams and individual team members, displaying role model behaviours Relationship management of the technical relationships with vendors, third parties and the wider Capgemini Ensure SAP technical delivery is performed according to agreed specification Own technical … problem management and resolution relevant to the SAP architecture and solution development Your skills and experiences You'll have a deep understanding of high-volume architectural and technical SAP solutions (including ECC, Portal and PI) High-level of understanding of Non-Functional Requirements and clarity in the mitigation … scope and to build/lead teams of technical individuals and manage their technical deliverables Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations More ❯

SAP-based solutions, ensuring alignment with client strategies and best practices. • Produce detailed architectural artefacts, including landscape diagrams, system sizing, and risk/issue management logs. • Govern the technical solution to ensure consistency, maintainability, and adherence to agreed scope throughout the delivery lifecycle. • Provide technical leadership across integrated, API … input and review. • Champion best practices across SAP environments including ERP, Portal, PI, and SaaS products, while integrating partner and public cloud technologies. • Oversee problem management, working closely with development and delivery teams to resolve technical issues rapidly and effectively. • Bring clarity to the impact of Non-Functional … of non-functional requirements and their influence on technical design decisions. • A proven track record in client-facing roles, with outstanding communication and stakeholder management skills. • Leadership capability, with the ability to set technical direction, mentor teams, and manage technical deliverables effectively. • Excellent problem-solving abilities, capable of More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We are seeking a dynamic … technical reported system/user issues efficiently, minimizing impact on business operations. Analyze incidents, identify root causes, and implement preventive measures. Engage in frequent problem management, ensuring long-term stability of systems. Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. Be ready More ❯

procedural documents to standards of quality and timeliness under supervision. Providing technical support for installed solutions, including break/fix support. Escalating issues to Problem Management for ongoing incidents. Reviewing and managing open incidents daily, ensuring efficient workflow and incident resolution. Ideally, experience with IP networks and working More ❯

guidance of the Project Lead Engineer/Field Engineer. Providing technical support for installed solutions. Escalating issues via Field Engineer/Senior Engineer to Problem Management for ongoing incidents. Reviewing open incidents daily, managing your workflow and utilization to close incidents. Ideally, IP experience and knowledge of network More ❯

the guidance of the Project Lead Engineer/Field Engineer. Providing technical support for installed solutions, including break/fix support. Escalating issues to Problem Management for ongoing incidents of similar nature. Reviewing open incidents daily, managing your workflow, and closing incidents efficiently. Ideally, IP experience and knowledge More ❯

for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities … Budgeting for all on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor … space and assisting with forecasting loadings. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. More ❯

processes and work independently with teams. Self-driven and motivated, involved in delivering or owning internal products and improvement initiatives. Good communication and stakeholder management skills; working closely with the DA Leadership Team and other key MU functions. A pragmatic approach to agility, adapting to the team's ways … engagements. Project: Focused on project engagements, from small projects to large programmes or portfolios. Service: Focused on service engagements and SLAs, e.g., incident and problem management. Architecture: Focused on architecture and engineering processes. Delivery Governance: Ensures that BMF, DMF, etc., reflect Group Policy and best practices, coordinating with MU … and Group audit teams. Operations & Reporting (O&R): Produces MI for MU and Group management, supports DA assurance activities, and maintains relevant products. #J-18808-Ljbffr More ❯

realistic timescales for completion. Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required. Management and control of problems and change within their area of responsibility as requested, including negotiation with other teams as necessary. Prompt escalation of problems … the quality standards laid down by the project. Knowledge of Agile methodology, OO Analysis & Design techniques. Experience of Data Modelling. Awareness of Risk, Change & Problem Management. Awareness of Configuration Management. Awareness of testing best practice. Awareness of DevOps Pipelines and ALM. Skills: Power Apps – advanced level required. Azure Dev … Ops – basic knowledge required. SQL - Ability to integrate SQL with Power Apps. Good written and verbal communication skills, Problem solving and creativity skills, Honesty and Integrity, Eagerness to learn, Drive and energy. Previous experience of leading technical teams. All of our opportunities require that applicants are eligible to work More ❯

Power Apps - advanced level required Azure DevOps - basic knowledge required SQL - Ability to integrate SQL with Power Apps Good written and verbal communication skills, Problem solving and creativity skills, Honesty and Integrity, Eagerness to learn, Drive and energy. Description: Join the VME modernization (TIGS/VIES) project. The Developer … realistic timescales for completion. Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required. Management and control of problems and change within their area of responsibility as requested by the Team Leader, including negotiation with other teams as necessary. … and procedures, including completion of all the specified quality records. Knowledge of Agile methodology, OO Analysis & Design techniques. Data Modelling. Awareness of Risk, Change & Problem Management. Awareness of Configuration Management. Awareness of testing best practice. Awareness of DevOps Pipelines and ALM. All profiles will be reviewed against the required More ❯

is INSIDE IR35 and requires 2 Days a week onsite** Delivery Assurance Delivery Manager (Operations & Reporting) Skills: Communication, Attention to Detail, Proactiveness, Organised, Stakeholder Management, Service Delivery, e-Monitoring The Delivery Manager is responsible for: 1. MU SME for Delivery Tooling (e-Monitoring); acting as a key liaison with … establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use 3. To support financial reporting in Delivery Assurance 4. Management of work requests received from the wider MU; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs and are … guidance. • Self-driven and motivated, be involved in the delivery of, or take ownership of, internal products and improvement initiatives. • Good communication and stakeholder management; this role will work closely with the DA Leadership Team and also into other key MU functions • A pragmatic approach to Agility. The team More ❯

programme, firmly establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use To support financial reporting in Delivery Assurance Management of work requests received from the wider business; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs and are … guidance. Self-driven and motivated, be involved in the delivery of, or take ownership of, internal products and improvement initiatives. Good communication and stakeholder management; this role will work closely with the DA Leadership Team and also into other key MU functions A pragmatic approach to Agility. The team … small projects, to large programmes and or portfolio. Service: this stream is focussed on service engagements and their SLAs e.g. focussing on incident and problem management. Architecture: this stream is focussed on architecture and engineering processes. Delivery Governance: this stream focusses on ensuring that the BMF, DMF etc reflect More ❯