8 of 8 Problem Management Jobs in Shropshire

incidents and problems. - Deploying new Desktop/Laptops utilising SCCM procedure/deploying mobile devices, T&A devices and printers - Desktop configuration and environment management including patching, software upgrades, anti-virus, and malware protection - Managing shared drives, user access and permissions - Working with supplier support contacts to resolve complex … the Service Desk for all related technical incidents or problems - Will Participate in the out of hours on-call Rota - Active directory/exchange management - Provide on-site support for Dairies and Depots within local region - Providing basic networking support for desktop/laptop computer systems, printers, phones, copiers … and troubleshooting basic telephony issues - Creating and maintaining user accounts throughout various IT systems including AD user accounts - Ensuring day-to-day running and management of the operational Problem management process - Creating and maintaining support documentation on SharePoint for the wider IT department - Executes the Problem More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

to Network alarms and ensuring maximum continuity of service and minimal downtime Supporting with training and upskilling against any identified knowledge gaps Deliver relevant management information, reporting and analysing performance and working within set KPIs and SLAs Managing all network faults, diagnostics, updates and repair for all equipment, providing … improvement to ensure systems are consistently updated to meet requirements. Service Delivery to ensure accountability of provisioning RSU to ensure clean handoffs and jeopardy management of customer queues. Champion and implement best practice people policies with People & Culture WHAT WILL YOU BRING? Significant experience in people management Experience … working in an IP Network Operational Management role. Hands on experience of Major Incident, Problem Management and Change Enablement Previous work experience within a regulated and audited environment A strong track record in operational delivery. Competent in jeopardy management, able to deliver all targets in line More ❯

our clients to become their trusted advisors through boldness and honesty Provide leadership to teams and individual team members, displaying role model behaviours Relationship management of the technical relationships with vendors, third parties and the wider Capgemini Ensure SAP technical delivery is performed according to agreed specification Own technical … problem management and resolution relevant to the SAP architecture and solution development Your skills and experiences You'll have a deep understanding of high-volume architectural and technical SAP solutions (including ECC, Portal and PI) High-level of understanding of Non-Functional Requirements and clarity in the mitigation … scope and to build/lead teams of technical individuals and manage their technical deliverables Excellent communication, influencing and facilitation skills, in particular for problem solving/troubleshooting activities Assertiveness in dealing with people at all levels within and outside of the delivery organisation, including partner and client organisations More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

Overview A public sector organisation is seeking an IT Service Desk Lead to join their ICT and Comms team to be responsible for Incident Management, Service Request Management, and IP Telephony Infrastrastructure support. This is a hybrid role with a City Centre office location. This is a busy … of experience in IT Support IT Degree or similar. Leadership qualities/experience, motivated to learn and passionate team player. Strong experience of incident management and service requests. SLA management ITIL certification would be great to have What you'll do as an IT Service Desk Lead Ensure … all incidents and service requests are resolved/complete within agreed SLAs, passing to appropriate teams or third party suppliers if appropriate. Change management and problem management. Play a lead role in IT and communication projects, upgrades and migrations. Establish and maintain a good and close working relationship More ❯

realistic timescales for completion. Completion of work allocated within agreed time, cost and quality criteria and providing progress reports on assigned work as required. Management and control of problems and change within their area of responsibility as requested, including negotiation with other teams as necessary. Prompt escalation of problems … the quality standards laid down by the project. Knowledge of Agile methodology, OO Analysis & Design techniques. Experience of Data Modelling. Awareness of Risk, Change & Problem Management. Awareness of Configuration Management. Awareness of testing best practice Awareness of DevOps Pipelines and ALM. Skills: Power Apps. –advanced level required Azure Dev … Ops. – basic knowledge required SQL - Ability to integrate SQL with Power Apps Good written and verbal communication skills, Problem solving and creativity skills, Honesty and Integrity, Eagerness to learn, Drive and energy. Previous experience of leading technical teams. If you are interested in this position and would like to More ❯

full days per week in the office Contract Inside IR35 Rate: 402/day Inside IR35 Skills: Communication, Attention to Detail, Proactiveness, Organised, Stakeholder Management, Service Delivery, e-Monitoring The Delivery Manager is responsible for: MU SME for Delivery Tooling (e-Monitoring); acting as a key liaison with Group … programme, firmly establishing toolsets with the Cross-Contract view, providing assurance of both compliant and relevant use To support financial reporting in Delivery Assurance Management of work requests received from the wider MU; utilising the expertise from with DA to provide responses that are fulfil stakeholder needs and are … guidance. Self-driven and motivated, be involved in the delivery of, or take ownership of, internal products and improvement initiatives. Good communication and stakeholder management; this role will work closely with the DA Leadership Team and also into other key MU functions A pragmatic approach to Agility. The team More ❯