Major Incident Manager and Incident/ Change Analyst
- Hiring Organisation
- Stackstudio Digital Ltd
- Location
- Wokingham, Berkshire, South East, United Kingdom
- Employment Type
- Contract, Work From Home
- Contract Rate
- From £200 to £210 per day
functional technical teams to diagnose and resolve issues. Ensure the incident is worked on 24/7 until resolved, if required. 2. Communication & Stakeholder Management Send comms (text and email) to all the stakeholders within 15mins 20mins. Provide timely updates to leadership, business owners, and customers. Run war rooms … reviews to identify root cause and preventive actions. Track follow up actions with respective teams. 4. Process Governance Maintain and improve the Major Incident Management (MIM) process. Work closely with Problem, Change, and Service Desk teams. Monitor SLAs and KPIs (MTTR, number of P1s, etc.). 5. Prevention ...