1 to 25 of 26 Problem Management Jobs in Berkshire

will work closely with service managers, technical teams, business stakeholders, suppliers, and your team to ensure the delivery of effective, consistent, and high quality Problem Management services across Thames Water. We are seeking a Problem Management Lead to support and enhance the end to end Problem Management process across all Thames Water business areas. You will be responsible for identifying root causes of major incidents, ensuring timely corrective actions, and driving continuous service improvement to reduce service disruptions and improve operational stability. What you’ll do as a Problem Management Lead Problem Management: Support the maintenance and execution of the Problem Management process, policies, and procedures. Coordinate and track problem records to root cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance More ❯

line support across EMEA Segments, with a particular focus on Major Incident Management. Additional requirements: 2-4 essential skills such as experience in incident management, customer service, automation, or ITIL processes; 1-3 nice-to-haves like specific certifications or experience in digital transformation. What will be your key … responsibilities? Major Incident Management : Ensure major incidents are identified, prioritized, and managed within EMEA in line with Mars policies and procedures. Ensure Major Incident Prevention actions progress and leverage Problem Management processes. Stakeholder management - provide regular status updates on all Major Incidents. Support the Mars follow … efforts. Contribute to the Digital IT Transformation Programme, moving from traditional channels to digital channels. Use data to drive decisions, apply Design Thinking and Problem-Solving methodologies, ensure security compliance, and leverage Problem Management for root cause analysis and long-term fixes. Service Operations : Provide operational excellence More ❯

delivery to our complex customer base. You’ll collaborate closely with cross-functional teams, manage critical infrastructure, and drive operational excellence. Responsibilities: Service Delivery Management : Lead and manage the end-to-end service delivery process, ensuring high-quality services are provided to our complex customers. Develop and maintain strong … automation and deployment of new technologies Promote the development of an DevOps culture within the team to continuously strive for improvement. Infrastructure and Systems Management : Oversee the design, deployment, and maintenance of the infrastructure, in line with Orange strategic value propositions. Ensure the comprehensive hand-over to operations is … entirely productised, by promoting an agile approach towards service delivery. Ensure robust security measures are in place to protect customer data and systems. Vendor Management and Procurement : Collaborate with Orange sourcing and vendors to negotiate contracts, manage service-level agreements (SLAs), and optimize costs. Support Sourcing in the evaluation More ❯

qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid … Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration … and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Driving license essential Must meet requirements to become SC cleared Desirable Skills: Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT More ❯

qualification and critical experiences – BAU engineer based on customer sites to support critical national infrastructure services. Perform queue-based hardware, software and user fault management within predefined SLAs Out of hours support rota once trained Excellent problem-solving skills Ability to work in a pressurized environment Some hybrid … Experience in Redhat Satellite, Ansible Automation Platform Excellent experience in day-to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration … and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Must meet requirements to become SC cleared Citrix 7.15 or above, PVS or NetScaler Microsoft System Center Orchestrator (Scorch) PowerShell CyberArk IT Service Now - SQL, NetBackup, Rubrik More ❯

across 66 countries. About the role: As a Lead Network Security Operations Center (NSOC) Engineer, you'll be responsible for overseeing and supporting the management of Network Security capabilities within the NSOC. You'll serve as a technical leader and provide guidance on incident, change, and problem management … and stakeholder requirements. Create and present regular performance reports to the Senior Leadership team. Mentor junior team members to support their professional development Lead problem management initiatives to identify key trends and execute remediation plans for recurring incidents. Skills & Experience: Hands-on experience with security technologies, including Palo More ❯

budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest … culture. Directing service operations to provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing … Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our More ❯

are reached • Manage budget and funding channels for maximum productivity What you’ll be doing... This role will be focused on the technical project management of our international Private 5G Network projects. This role requires a mix of organizational, technical, and consultative skills. A successful resource will have a … technology partners, product managers, and third parties to build and deliver successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. A successful candidate will have the ability to manage internal and external stakeholders at … discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

on a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our … desirable Experience in creating and updating Orchestrations Domain expertise in all core finance modules and knowledge of other areas such as Distribution, Manufacturing, Service Management, etc is desirable Experience with integration of JD Edwards with government/regulatory entities such as EMCS, Electronic Invoicing, and other EU and regional More ❯

Troubleshoot complex problems escalated by junior analysts. Ensure excellent customer service and user communication throughout the resolution process. Identify root causes as part of problem management and provide mitigation strategies. Conduct proactive user follow-ups to confirm issue resolution. Team Mentorship Provide coaching and support to junior service … desk analysts. Assist with onboarding new team members and contribute to developing training resources. Promote a collaborative and positive team culture. System Management Deploy software and hardware updates across the business. Perform regular system maintenance, updates, and backups. Manage joiners/leavers processes. Maintain accurate documentation for support requests … and system configurations. What We're Looking For Essential Skills & Experience Strong knowledge of IT support processes and service best practices. Excellent problem-solving and technical diagnostic skills. Experience mentoring junior support team members. Proficiency with hybrid IT environments. Expertise in Microsoft 365, Intune, Autopilot, Active Directory, Azure AD More ❯

team. Contribute towards the maintenance and upkeep of the ED&F Man knowledge base for documented process, routine tasks and incident resolutions. Support the problem management function in the root cause analysis of incidents and problems. Skills and Experience Experience working in an IT Service Desk or similar … we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours, which form part of our performance management approach. Delivering on our objectives is very much about ‘what’ we do, but these essential behaviours also provide a guide and measure for ‘how … we do things. Our performance essentials are Take Initiative, Self‐Management, Deliver Results and Collaboration. Our Commitment We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and More ❯

strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross … ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and … teams Support the Director of Service & Infrastructure and deputise when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

requests and remediation processes. Manage and optimise Azure, Microsoft 365, Exchange, Intune, and virtualised environments. Support service transitions, documentation, and ITIL processes (Change, Incident, Problem Management). Participate in on-call weekend rota and lead technical projects. Technical Skills: Professional Attributes: Strong problem-solving, detail-oriented, team More ❯

trials/programs and internal or external stakeholders. • Lead projects and/or workstreams actively engaging team members from start to closure • Use project management tools for lean execution of a project • Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties • Continuously evaluate … defects after a fix has been applied, including regression testing • Support integrations landscape and validation needs • Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy • Participate in strategy projects implementing new solutions • Ensure implementation follows the … consistent with business needs. • Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems • Change management – understand how to cope with change and influence/motivate others to deal with change • Act as DHE Liaison with named DUs to establish More ❯

trials/programs and internal or external stakeholders. Lead projects and/or workstreams actively engaging team members from start to closure Use project management tools for lean execution of a project Analyze and document complex client business requirements and processes; communicate these requirements to appropriate parties Continuously evaluate … defects after a fix has been applied, including regression testing Support integrations landscape and validation needs Support vendor oversight, which can include incident/problem management, device provisioning follow-up and escalate as needed. System Operational Strategy Participate in strategy projects implementing new solutions Ensure implementation follows the … consistent with business needs. Organize multiple complex priorities and projects and use a range of techniques to identify and resolve trial-related problems Change management understand how to cope with change and influence/motivate others to deal with change Act as DHE Liaison with named DUs to establish More ❯

Social network you want to login/join with: We're hiring a Service Management Support Analyst to support a major transformation programme at a leading Energy company. You'll play a key role in preparing a customer-focused service team to handle complex support needs in a regulated … environment. Role Summary Reporting to the Head of Service Management, you'll: Handle and resolve escalated customer issues beyond 1st line support Act as a liaison between customers, internal teams, and third-party providers Contribute to major incident and problem management processes Drive service improvements and help … experience with ITSM tools such as ServiceNow Proven experience working in regulated industries, particularly within OFGEM guidelines and compliance frameworks Strong experience in service management and customer support Skilled in triaging, diagnosing, and resolving incidents Excellent communication and stakeholder engagement Familiarity with ITIL processes and working in regulated industries More ❯

be within a commutable distance to our Maidenhead office and able to commit to 5 days a week in the office. Key Responsibilities Incident & Problem Management: Troubleshoots and accurately diagnoses and/or forwards IT-related issues Walks users through the recommended problem-solving steps Service Request … Fulfillment: Provides software and hardware products as well as workplace equipment following work instructions Fulfills user and access management requests following work instructions Answers and/or forwards technical questions and supports users in all IT technical matters Learns technical change requests implemented by backend teams Manages assets, stock … and demand Takes care of accurate stock and inventory management and prepares asset demands Executes disposals following work instructions Projects & Improvements: Assists onsite with general IT build-out tasks Participates in discussions for workplace improvements Learns best practices for IT service processes, points out ambiguities, and asks questions to More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments, love building relationships, and are passionate about delivering top-tier … be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a dynamic, collaborative team Genuine career growth in a More ❯

and performance telemetry and optimising the cloud environments. The successful candidate will develop FinOps processes to ensure effective cost management. Governance of the cost management, financial reporting and risk management of workloads on Azure platform and act as point of contact for any issues, incidents or problems. Supporting … ITIL processes – incident, change management and problem management. Driving the adherence to standards and operating procedures to ensure quality, productivity and controls compliance. Working with the wider team and automation tooling to ensure enforcement of cost management. Support the Azure VM lifecycle management in line with the … Cloud Management process. Engaging and building relationships with external 3rd party support partners as needed for system maintenance/support/troubleshooting We’re looking for an FinOps Engineer who can demonstrate the following experience; Demonstrable troubleshooting and problem solving skills. Experience with Entra ID is essential and More ❯

contract and the position will be hybrid with visits required to Reading and other travel. This role will be focused on the technical project management of the clients international Private 5G Network projects. You will work closely with sales teams, internal and external technology partners, product managers, and third … parties to build and deliver successful customer outcomes. This includes leading project documentation, reporting, progress tracking, third party management, customer and internal communication, project governance, and quality assurance activities. You will need: 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex … cellular enterprise deployments Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. Project management certifications including PMP, ITIL, Prince2, MSP, etc. 6 or more years of relevant work experience.. Experience in project planning and providing leadership. Willingness to travel up to More ❯

comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. We are seeking a dynamic … technical reported system/user issues efficiently, minimizing impact on business operations. Analyze incidents, identify root causes, and implement preventive measures. Engage in frequent problem management, ensuring long-term stability of systems. Communicate effectively with senior stakeholders, including Managing Directors, to provide timely updates and resolutions. Be ready More ❯