3 of 3 Problem Manager Jobs in London

The role: As a Problem Manager, aligned to Problem Management practices, you'll own and oversee the resolution of service-related issues from start to finish. This role offers an exciting chance to work in a dynamic environment with complex systems, making root cause identification challenging. You will collaborate closely with your team and other Service Operations … a strategic view of the entire network, driving improvements across teams to ensure high customer service satisfaction. Additionally, you'll lead continuous improvement initiatives to adapt and scale the Problem Management processes for future energy industry demands. Experience in problem management in a similar environment is essential. As our Problem Manager, you will: Be accountable for … the end-to-end management of all problems impacting the overall service. Create, build and lead strong relationships with stakeholders across the ecosystem and communicate service performance and problem resolutions effectively and efficiently. Where there are identified issues you will collaborate with the relevant SMEs to identify potential solutions, associated risks and be prepared to give effective outcomes to More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent Are you an experienced Incident & Problem Manager eager to shape the future of enterprise technology? A leading fintech organisation is seeking a skilled professional to join their Enterprise Technology function in London. Job Title: Incident & Problem Manager Job Type: Permanent Working Arrangement … Hybrid (3 days on-site per week) Office Location: London This is an exciting opportunity to play a pivotal role in evolving incident and problem management frameworks, utilising cutting-edge technologies and AI-driven methods. You'll collaborate with a high-impact team, influencing strategic direction and fostering a culture of customer obsession, operational excellence, and growth. Responsibilities: Take … root cause analyses for major or recurring incidents; define and implement preventative measures to reduce future occurrences. Oversee and continually enhance KPIs and performance metrics related to incident and problem management. Spearhead continuous improvement initiatives to keep processes agile and aligned with evolving business needs. Prepare and distribute well-structured reports and summaries on incident and problem metrics More ❯

Up to £75,000 (DOE) Central London (3 days on-site per week) Permanent This is an exciting opportunity to shape and lead the fintech organisation's Problem Management framework, collaborating with Incident Managers, Engineering, and Product teams. You'll play a pivotal role in boosting service reliability, utilising AI-powered analysis, and fostering a proactive problem-solving … culture. Job Title: Problem Management Specialist Job Type: Permanent Working Arrangement: Hybrid (3 days on-site per week) Office Location: London Responsibilities: Act as the Process Owner, ensuring the problem management process aligns with the organisation's agile and AI-driven model. Partner with Incident Managers to transition significant incidents into structured analysis and follow-up. Lead end … using incident data and AI insights to identify improvement opportunities. Drive continuous improvement initiatives with cross-functional teams to prevent recurrence. Required Experience/Skills: 5+ years' experience in Problem Management or service reliability/operations improvement. 3+ years' experience in IT Service Management, with strong knowledge of ITIL or equivalent frameworks, adapted for agile and DevOps/SRE More ❯