10 of 10 Problem Manager Jobs in London

Join to apply for the Group IT Problem Manager role at Midland Credit Management, an Encore Capital Group Company Join to apply for the Group IT Problem Manager role at Midland Credit Management, an Encore Capital Group Company Get AI-powered advice on this job and more exclusive features. An excellent opportunity has arisen for a … Group IT Problem Manager within the Cabot Service Delivery team. This is a hybrid role with travel to Kings Hill, London and European sites required. The Team The Service Delivery Team within Cabot Group play a key role in providing structure and frameworks by which the IT department as a whole operate. Some of the key areas of … responsibility are Vendor Management, Service Transition, Change Management, Problem Management and Service Level Management, alongside ownership of the critical ITIL processes. Our remit is to design, implement and regularly measure our performance against these processes, striving for continual service improvement. Job Purpose The IT Problem Manager’s primary objective is to ensure the problem management practice More ❯

we're on a mission to revolutionise the betting and gaming industry by combining cutting-edge technology with a relentless focus on customer experience. As a Major Incident and Problem Manager, you'll be a key player in ensuring the resilience, stability, and continuous improvement of our global technology ecosystem. You'll lead a talented team of incident … incident analysis and preventative action, you'll be the calm at the centre of the storm Job Description What You'll Be Doing: Own and manage major incidents and problem records end-to-end Drive root cause analysis and implement long-term preventative measures Collaborate with global stakeholders to maintain world-class incident response Deliver improvements to tooling, processes … What You Bring to the Table: Proven track record managing high-severity incidents in complex environments Experience within the betting & gambling industry Strong knowledge of ITIL processes (Foundation or Manager Certificate desirable) Experience in global, multi-platform technology organisations Excellent communication and stakeholder management skills - from engineers to executives Cool-headed crisis manager with strong analytical and problem More ❯

Job Title: Incident and Problem Manager Location: London/Remote About Role The Incident & Problem Manager will be accountable for overseeing the internal incident management process for business impacting events, ensuring that triage, external escalations, customer communication, and service restoration are managed in an expedited fashion. In addition, the Incident & Problem Manager will be … responsible for owning problem resolution, working collaboratively across all Thredd departments to ensure that root cause is identified and alleviated to avoid future incident iterations. The Incident & Problem Manager is responsible for defining and handling the internal incident management process alongside key stakeholder communication and third-party escalations. The successful candidate is also responsible for leading the … and collaborate effectively across multiple departments is crucial. The focus should be on fostering openness and honesty, with an emphasis on identifying root causes without assigning blame. The Incident & Problem Manager will also be required to be on call during extended service hours. Previous experience defining processes will be essential for success in this position. Key Responsibilities Incident More ❯

We are seeking a talented individual to join our IT Problem Management team. This role will be based in either our Liverpool or Edinburgh offices, but we will consider candidates in other UK locations. As an IT Problem Manager you will play a crucial role in ensuring data accuracy and facilitating accurate reporting on trends of significant … incidents within the organisation. Reporting to the Senior Manager, who leads Problem Management globally, you'll assist in the development and coordination of the effective functioning of problem management activities across MMCTech. We will count on you to: Determine root cause, resolution, and identify and recommend improvements that can be made to prevent recurrence. Analyse incident volumes … create a business facing document detailing the incident, root cause, and steps for remediation. We will also look for you to help manage service relationships across MMCTech by chairing Problem Boards and other meetings that will review outages, resolutions, and ongoing corrective action items. Where required, working with the teams across MMCTech to manage problem initiatives. Manage the More ❯

agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business. The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with … multiple partners and functions to achieve these goals. What will my accountabilities be? As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows: Own ITIL Problem & Change Management Take ownership of ITIL Problem Management activities, proactively identifying, addressing and fixing root causes of incidents and recurring issues within the system. Observability lead, promoting stability across the estate by collaborating with cross-functional teams to implement preventive measures. Actively take part in ITIL Change Management processes, ensuring that changes to the system are thoroughly assessed More ❯

our Service Operations Team. With ambitious plans for 2025 and beyond, this is an excellent time to contribute to enhancing and evolving technology within our business. The Restaurant Technology Problem Manager will identify and address recurring issues within our restaurants and services, working across technical, procedural, and behavioral domains with various partners and functions. Key Responsibilities As a … Restaurant Technology Problem Manager, you will oversee ITIL Problem Management and Service Data Analytics, leading a team of Site Reliability Engineers and technical experts. Your responsibilities include: Ownership of ITIL Problem & Change Management: Proactively identify and resolve root causes of incidents and recurring issues, promote stability, and ensure changes follow organizational policies. Communication and Reporting: Develop … internal teams, including global and market-level colleagues, franchisees, and suppliers. Candidate Profile Ideal Candidate Attributes: Excellent communicator, able to convey technical info effectively to non-technical audiences. Strong problem-solving skills with analytical and critical thinking abilities. Adaptable to fast-paced environments, pragmatic, customer-focused, and passionate. Capable of providing constructive feedback and managing diverse stakeholder needs. Experience More ❯

It is one of the UK’s largest private sector employers, with over 170,000 employees. Job Description The Opportunity Join our Service Operations Team as a Restaurant Technology Problem Manager. You will focus on identifying and reducing recurring issues in our restaurants and services, working across technical, procedural, and behavioral areas to improve our systems and processes. Responsibilities … include: Managing ITIL Problem and Change Management processes. Leading observability initiatives to enhance system stability. Producing reports on system reliability and performance. Mentoring and developing Site Reliability Engineers. Managing data analytics and governance for system insights. Team and Stakeholders This role is part of the Running Great Restaurant Technology (RGRT) team, reporting to the Head of Service Operations. You … various teams at global, market, and restaurant levels, including franchisees and suppliers. Qualifications Ideal Candidate Profile: Excellent communication skills, capable of explaining technical concepts to non-technical audiences. Strong problem-solving and analytical abilities. Experience managing and leading technical teams. Knowledge of Site Reliability Engineering practices and ITIL processes. Optional technical skills: observability tools, BI platforms, system administration, networking More ❯

doing: Tackling Root Causes: Resolve and control the root causes of incidents within Technology & Operations, ensuring they don't happen again. Leading Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs. Monitoring: Monitor system performance and capacity, taking More ❯

IT Problem and Esculation Manager - Hybrid working My client is seeking an experienced and technically hands onIT Problem and Esculation Manager This is a fantastic opportunity to make a real impact by ensuring smooth IT operations, improving user experiences, and driving technological innovation. The Role: Tackling Root Causes: Resolve and control the root causes of incidents … within Technology & Operations, ensuring they don't happen again. Leading Escalations: Act as the go-to escalation manager for problems affecting multiple service teams. Strong problem-solving and analytical skills, with the ability to make decisions under tight SLAs. Monitoring: Monitor system performance and capacity, taking corrective actions as needed. Expert Coordination: Provide expert advice and coordinate on More ❯

It manages the operation, enablement, and management of network infrastructure to enable EE/BT and Three to deliver excellent customer experiences at minimal cost. Reporting to the Senior Problem & CI Manager, this role will proactively manage all aspects of Problem Management & CI using industry best practices to identify and resolve root causes of Incidents and Events … cross-functional collaboration. This is a hybrid role requiring a minimum of two days per week in our Central Reading office. Key Responsibilities: Own and manage the delivery of Problem Management & CI by MBNL's partners to achieve business outcomes and targets set by EE/BT, Three, and the MBNL Board. Continuously improve methodologies, processes, systems, controls, capabilities … class operational service. Collaborate with peer teams in the supplier ecosystem, EE/BT, Three, and MBNL to create a high-performing, service-oriented organization. Identify, prioritize, and progress problem investigations to resolution proactively. Ensure supplier outcomes align with agreed targets. Identify operational and business risks and escalate appropriately. Coordinate with Incident and Change Management to ensure quality inputs More ❯