2 of 2 Problem Manager Jobs in West Yorkshire

Learning and AI), cloud migration to program delivery and service operations. Our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for a Problem Manager to join our growing Service Management team. In this role, you will manage problems through their lifecycle, support root cause analysis, reduce recurring issues, and contribute to … continuous IT service improvement. You will also collaborate closely with Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification to resolution, ensuring adherence to procedures and timelines. Investigate root causes with technical teams and suppliers, track corrective actions to completion. Analyze incident and problem data … to identify trends and areas for improvement. Collaborate with Major Incident Managers for post-incident reviews and problem tracking from major incidents. Maintain accurate Problem Records, documenting causes, actions, and outcomes. Facilitate Problem Review Meetings, gather input, and follow up on action items. Communicate problem status and progress clearly to stakeholders. Support Continual Service Improvement by More ❯

Social network you want to login/join with: YBS has an exciting new opportunity for an Incident & Problem Manager to join our Technology Services function. The successful candidate will be responsible for the establishment and execution of effective Incident and Problem Management strategies, policies and processes to enable the organisation to continue operations and serve its … customers in the event of a major incident, as well as the leadership of the Incident & Problem Management team and fostering a collaborative and innovative team culture. This role will be based in our Bradford Head Office, with flexible working from home capability. As an Incident & Problem Manager you will Be responsible for providing effective leadership and … management of the Incident & Problem Management team. Have responsibility for the provision of effective Crisis and Major Incident Management capabilities and processes 24/7. Provide effective leadership and management of incidents and problems in line with agreed recovery time objectives, SLAs and Risk Appetite measures. Lead on the operational management of relationships with key stakeholders and third-party More ❯