2 of 2 Process Improvement Specialist Jobs in England

Role purpose We have a great opportunity for a self-starter who is looking for an opportunity to create a continuous improvement culture at PIC! You will be joining a newly formed team at the ground level and support the Business Process Improvement Lead to deliver process improvement projects and coaching operational excellence across the … company. Key Responsibilities Process Optimisation: Identify inefficiencies in business processes and implement improvements to create efficiencies. Project Governance and Performance Monitoring: Support the Head of Business Process Improvement in ensuring improvement projects align with objectives and follow best practices and capture performance against continuous improvement. Capture key performance indicators (KPIs) to measure the success of process improvements. Data Analysis & Reporting: Use data-driven insights to assess process effectiveness and recommend enhancements. Risk Management: Identify potential risks in business processes and develop mitigation strategies Coach & Support: Provide guidance to teams on new methodologies and best practices in project management. Leadership: Advocate for the new direction for Business Process Improvement at PIC. Support stakeholders More ❯

why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a … customer experience. You will collaborate with cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using … enhance productivity. Investigate and implement workflow automation and optimization strategies to improve response times and resolution rates. Monitor and analyze key performance indicators (KPIs) to measure the impact of process improvements. Technology Innovation: Research available technologies available in the market which could advance Travelperk operations. Collaborate with Travelperk product teams, tooling and other relevant departments to trial technology solutions More ❯