IT Senior Service Desk Analyst
- Hiring Organisation
- Butler Rose
- Location
- Bicester, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £50,000 per annum
service availability * Ensure tickets are logged, managed, and resolved in line with SLAs * Assist in managing major incidents and VIP support requests * Contribute to process improvements, including automation opportunities * Create and maintain documentation and knowledge base articles * Provide guidance, coaching, and support to junior team members * Deputise ...