3 of 3 Process Improvement Jobs in Chesterfield

looking for an experienced Zendesk Administrator to join their team and take full ownership of the platform. This role will play a key part in supporting their customer complaints process and ensuring the Zendesk setup aligns with service improvement goals. It’s a great opportunity for someone who’s confident configuring and optimising Zendesk and enjoys working closely … maintain reports and dashboards using Zendesk Explore, with a focus on tracking complaint volumes, resolution times, and trends. Collaborate with internal teams to gather feedback and implement system and process improvements. Train and support internal users on best practices. Stay current on Zendesk updates and suggest ways to enhance functionality and performance. What We’re Looking For: Solid experience More ❯

Oversee integrations with systems like Salesforce Ensure systems meet business, compliance, and operational needs Manage internal teams and vendors driving enterprise solutions Partner cross-functionally to deliver data and process improvements Qualifications: 10–15+ years in life sciences IT, with strong IFS ERP experience Hands-on ERP leadership supporting biopharma commercial scale-up Deep understanding of finance, supply chain More ❯

will be part of a small team, reporting to the VP, Legal. Key Responsibilities CLM Implementation: Drive the implementation of the CLM system, LinkSquares, including configuration, data migration, and process optimisation to meet tight deadlines. DocuSign Management: Oversee internal use of DocuSign, ensuring efficient contract execution and proper system integration. Process Improvement: Develop and document streamlined workflows … internal policies. Collaboration: Work closely with cross-functional teams to support CLM adoption and training. Ad-Hoc Support: Assist with additional legal operations tasks, such as vendor coordination or process audits, as needed. Ideal candidate 2-3 years’ experience in a legal operations role. In-house experience, ideally within a technology or pharmaceutical company. Experience of spearheading the implementation More ❯