4 of 4 Process Improvement Jobs in Plymouth

team in delivering excellent service to our users. You'll be responsible for overseeing day-to-day support operations, ensuring adherence to SLAs, coaching team members, and driving continuous improvement in customer satisfaction and service delivery. You'll work closely with technical teams, product owners, and senior stakeholders to escalate issues, resolve systemic problems, and help roll out service … reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and support the roll-out of service enhancements Coordinating training and onboarding of new support team members, ensuring documentation and knowledge-sharing … standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities' employer, we want to make sure we More ❯

requirements. Facilitate communication between technical teams and non-technical stakeholders to ensure alignment on project goals and deliverables. Manage stakeholder expectations and ensure high levels of customer satisfaction. Continuous Improvement: Identify opportunities for process improvements and implement best practices in project management and technical delivery. Stay up-to-date with the latest trends and technologies in data services More ❯

using operational data for PS. An additional focus is to generate a positive impact on PS productivity with a sense of urgency and a commitment to continuous improvement. Augmenting process improvement and operational data management by incorporating this productivity AI profile will lead to further improved organisational efficiency across PS. Identify, design, and implement AI solutions, with the … Continuously refine and optimise AI models and autonomous agents to meet evolving business needs and Roche's quality standards. Actively contribute to the PS Data & Digital Network and PS Process Improvement Community of Practice to explore and develop new AI solutions. Who You Are Degree in Computer Science, Data Science, AI, IT, or Engineering, with pharmaceutical industry experience. More ❯

align with risk, compliance and regulatory guidelines. Key Responsibilities: Collaborate with vendor, business and technology stakeholders to gather requirements, define scope, create projects, objectives and timelines. Participate in business process mapping and identification of opportunities for process improvements and platform enhancements. Partner with the business to refine business process and data validation rules to comply with data More ❯