Customer Support Manager/Head of Support
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- St Asaph, Denbighshire, Wales, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
Safety Manage formal complaints and dispute resolution between customers and members Ensure complaints are handled fairly, consistently, and within defined timescales Develop a smoother process for dealing with complaints Identify trends relating to poor service, misrepresentation, or customer detriment CMA Compliance & Fair Trading Responsibilities Support compliance with CMA guidance … online platforms, reviews, and consumer transparency Use complaint data and customer insight to identify systemic issues that may pose regulatory or reputational risk Process Improvement & Reporting Review and improve support processes, workflows, and knowledge bases Use data, complaints insight, and customer feedback to drive service improvements Produce regular ...