Process Management Jobs in Lancashire

2 of 2 Process Management Jobs in Lancashire

Head of IT Service & Service Delivery

Liverpool, Lancashire, United Kingdom
Weightmans
efficient, and high-quality delivery of IT BAU services to colleagues and stakeholders. The role involves leadership of service desk colleagues, service SLAs and OKRs and ITIL-aligned service management processes (Incident, problem, request, change, transition etc). This position is part of the IT Senior Management Team (SMT), which includes the IT Director, Head of Service and … The role holder should demonstrate confidence in designing and executing their strategic roadmap, in addition to cultivating and leading a high-performing team. Key Duties and Responsibilities Service Delivery Management : Ensure the timely, efficient, and high-quality delivery of services to colleagues and stakeholders. Oversee end-to-end service delivery processes; monitor performance against key performance indicators (KPIs) and … service level agreements (SLAs). Service Management : Own the end-to-end delivery, maturity and continuous improvement of ITIL-aligned service management processes, ensuring best practice adoption including Incident, Problem, Request, Release, Transition, Change, and Asset Management. Colleague Focus : Build strong relationships with colleagues and stakeholders, acting as the primary escalation point for complex service issues. Gather feedback More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Graduate Recruitment Consultant

Manchester, Lancashire, England, United Kingdom
Virtus Talent
lunches, flexible hours, smart-casual dress code Regular team nights and team activities. Office Pool Table, X-Box and Table Tennis Table The Role: Talent acquisition: Sourcing & interviewing candidates. Process management: Managing the full recruitment cycle from first contact until completion. Arranging and preparing candidates for interviews, feedback management, closing deals and post-placement follow ups. Research … with market news. The Requirements: Excellent interpersonal skills Financially motivated Competitive A sense of achievement Work ethic Self confidence Virtus Talent are here to guide you through the interview process, make sure you are fully prepared for interviews and coach you on how to get your transferable skills and traits across in the interview. We will aim to secure More ❯
Employment Type: Full-Time
Salary: £26,000 - £27,000 per annum
Posted: