2 of 2 Process Management Jobs in Liverpool

efficient, and high-quality delivery of IT BAU services to colleagues and stakeholders. The role involves leadership of service desk colleagues, service SLAs and OKRs and ITIL-aligned service management processes (Incident, problem, request, change, transition etc). This position is part of the IT Senior Management Team (SMT), which includes the IT Director, Head of Service and … The role holder should demonstrate confidence in designing and executing their strategic roadmap, in addition to cultivating and leading a high-performing team. Key Duties and Responsibilities Service Delivery Management : Ensure the timely, efficient, and high-quality delivery of services to colleagues and stakeholders. Oversee end-to-end service delivery processes; monitor performance against key performance indicators (KPIs) and … service level agreements (SLAs). Service Management : Own the end-to-end delivery, maturity and continuous improvement of ITIL-aligned service management processes, ensuring best practice adoption including Incident, Problem, Request, Release, Transition, Change, and Asset Management. Colleague Focus : Build strong relationships with colleagues and stakeholders, acting as the primary escalation point for complex service issues. Gather feedback More ❯

licences, and system configurations Liaising with external IT partners and suppliers to ensure timely resolutions and accountability What you will need to succeed: 3-5 years' experience in IT management or senior technical support, ideally within an SME environment Strong technical knowledge across hardware, networking, cloud platforms, and cybersecurity Experience planning and delivering infrastructure projects (CCTV, cabling, server environments … etc.) Proven ability to manage multiple projects from scoping through to delivery Excellent documentation, communication, and process management skills Confident working independently and making strategic IT decisions that influence business operations Strong problem-solving approach and a proactive attitude toward system improvement What you get in return: Competitive salary of £45,000 - £50,000 (depending on experience) Opportunity … to lead IT strategy and play a key role in shaping digital infrastructure Exposure to both hands-on technical work and strategic project management Supportive and collaborative SME culture that values autonomy and innovation Professional development opportunities and potential to influence business-wide operational resilience A long-term role where your expertise will directly impact the company's success More ❯