Process Management Jobs in Scotland

19 of 19 Process Management Jobs in Scotland

HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President

Glasgow, Scotland, United Kingdom
Morgan Stanley
the HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President role at Morgan Stanley HCM, Employee Solutions - EMEA Services Delivery Lead, Vice President Glasgow JR013617 In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is a … end delivery of HR value streams, world class HR experiences across all stakeholders and drive a more efficient HR organization. The HCMSD senior lead should champion end-to-end process optimization, integrate HR processes into a global operational network, empower service providers, and establish accountability across the organization. As a result, this role will deliver transformative performance improvements, end … of service and overall efficiency improvements. At Morgan Stanley Glasgow, we support the Firm’s global Operations, Technology, Finance, Corporate, and Institutional Securities divisions. Known for its excellence in process, client service & leadership, our Glasgow teams have led us to win numerous innovation and people awards. Morgan Stanley has been rooted in the Glasgow community since 2000, steadily contributing More ❯
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Senior Manager - Global Compliance & Transformation (Managed Services)

Aberdeen, Scotland, United Kingdom
KPMG United Kingdom
Managers to join us with technical experience such as: Deep tax and/or accounting compliance and reporting expertise and/or Deep VAT compliance and/or VAT process management expertise and/or Deep transfer pricing compliance and/or transfer pricing advisory expertise We are additionally looking for experience in: Engagement management Tax governance … and controls expertise Transformation, transition and project management Client relationship management Developing standardised methodologies Tax compliance process improvement/redesign expertise Advising on appropriate technology to support compliance and reporting processes Roles & Responsibilities: Lead and project manage the overall delivery of global and large UK tax and accounting compliance and reporting managed service projects; Lead the implementation … our managed service solutions; Enable effective governance and issue resolution, and act as the central point of contact for international clients and KPMG overseas teams; Manage the business development process to progress leads to sales and taking responsibility for contract negotiation and agreement; Identify and develop transformation projects ranging from redesigning processes, developing Centres of Excellence, upskilling & technology opportunities More ❯
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Senior Software Engineer - Business Frameworks

Edinburgh, Scotland, United Kingdom
Avaloq
continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research-led approach and … of professionals who play a crucial role in creating the core elements of the Avaloq Banking Suite, which serve numerous Global banking clients. Our primary focus areas include: Business Process Management: Streamlining and improving the banks' internal processes to enhance efficiency Object Framework: Maintain and improve the framework which stores banking data as objects in the underlying database … the team’s responsibility Improve and optimize existing functionalities Develop and maintain automated tests, quality assurance Take ownership and responsibility for your area of expertise Work with agile mindset, process and ticketing platforms (Jira) Qualifications Strong evidence-able continuous relevant software development experience Experience of working with database technologies (SQL, Oracle PL/SQL) Java programming language and frameworks. More ❯
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Business Consultant - Market Experience Ireland

Aberdeen, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
least 5 years’ experience as a Business/Functional Consultant, preferably in large ERP/CRM projects. Expertise in identifying business requirements and understanding customer processes. Skills in Business Process Management. Excellent communication skills in English; Dutch is a plus. Willingness to travel as needed. Team-oriented, problem-solving mentality. Hands-on, proactive, quality-driven approach. Customer-oriented with More ❯
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Business Consultant - Market Experience Ireland

Glasgow, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
/Functional Consultant, preferably in large, complex ERP/CRM projects . Expertise in identifying business requirements and a strong understanding of customer business processes . Skilled in Business Process management. Excellent communication skills in English , with Dutch as a plus. Willing to travel to client sites depending on project phase. A team player with a problem-solving mentality More ❯
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Enterprise Architect

Glasgow, Scotland, United Kingdom
JR United Kingdom
various technologies. Excellent problem-solving and analytical skills. Ability to communicate complex technical information clearly to both technical and non-technical audiences, including C-suite members. Understanding of business process management and operational optimization principles. DESIRED KNOWLEDGE, SKILLS & EXPERIENCE Excellent stakeholder management, especially with senior management and C-suite. Relevant industry certifications in enterprise architecture and … stacks. Experience in client-facing consulting roles. Hands-on experience with leading industry technologies. KEY COMPETENCIES REQUIRED FOR ROLE Analytical & Problem-Solving Skills, Strategic Thinking, Technical Documentation, Operational Awareness, Process Optimization #J-18808-Ljbffr More ❯
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Head of Customer Service

Edinburgh, Scotland, United Kingdom
JR United Kingdom
stakeholder relationships within governance frameworks. Coordinating with IT, Change, HR, and Risk teams for seamless service delivery. Developing and coaching team members, ensuring governance and risk management. Optimising resource management and promoting a skilled, flexible workforce. What we’re looking for Leadership experience in large-scale contact centres, preferably in financial or professional services. Understanding of technology's role … in operations, with experience managing multidisciplinary teams in regulated environments. Operational planning, P&L accountability, and revenue generation skills. Expertise in workflow, people, and process management for high productivity. Financial services background, knowledge of life, pensions, and investments (desirable). Data-driven decision-making and analytical skills. Experience delivering high service levels and managing costs through redesign and … process improvements. Experience in contact centre transformation, digitisation, and driving change for efficiency. If you need assistance or adjustments during the recruitment process due to health, disability, or other reasons, please let us know. Ready to advance your career? Apply today and join our innovative team. #J-18808-Ljbffr More ❯
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Senior PHP Developer (Full-stack)

Glasgow, Scotland, United Kingdom
JR United Kingdom
multi-server environments Experience with RESTful API design and implementation Proficiency in both MySQL and PostgreSQL databases System Administration & Infrastructure Working knowledge of Linux systems (command line, file permissions, process management) Hands-on experience with AWS services (EC2, S3, RDS, Lambda, etc.) Knowledge of queue systems (SQS, Redis, Beanstalk, or similar) Understanding of load balancing, caching strategies, and More ❯
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Senior PHP Developer (Full-stack)

Edinburgh, Scotland, United Kingdom
JR United Kingdom
multi-server environments Experience with RESTful API design and implementation Proficiency in both MySQL and PostgreSQL databases System Administration & Infrastructure Working knowledge of Linux systems (command line, file permissions, process management) Hands-on experience with AWS services (EC2, S3, RDS, Lambda, etc.) Knowledge of queue systems (SQS, Redis, Beanstalk, or similar) Understanding of load balancing, caching strategies, and More ❯
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Senior PHP Developer (Full-stack)

Aberdeen, Scotland, United Kingdom
JR United Kingdom
multi-server environments Experience with RESTful API design and implementation Proficiency in both MySQL and PostgreSQL databases System Administration & Infrastructure Working knowledge of Linux systems (command line, file permissions, process management) Hands-on experience with AWS services (EC2, S3, RDS, Lambda, etc.) Knowledge of queue systems (SQS, Redis, Beanstalk, or similar) Understanding of load balancing, caching strategies, and More ❯
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Business Consultant - Market Experience Ireland

Edinburgh, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Consultant preferable for large, complex ERP/CRM project implementations . Expert in identifying business requirements and has an excellent understanding of customers’ business processes . Skilled in Business Process management. Excellent oral and written communications skills in English with Dutch as a plus . Willing to travel - depending on the project implementation phase - to the client. A dynamic More ❯
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Head of Customer Service

Dunfermline, Scotland, United Kingdom
JR United Kingdom
stakeholder relationships within governance and oversight models. Coordinating with internal teams like IT, Change, HR, and Risk for smooth service delivery. Developing and coaching team members, ensuring governance, risk management, and operational controls. Optimising resource management and promoting a skilled, flexible workforce. What we’re looking for Leadership experience in large-scale contact centres, ideally in financial or … Understanding of technology's role in operations, with experience leading multidisciplinary teams in regulated environments. Operational planning, P&L accountability, and revenue generation skills. Expertise in workflow, people, and process management for high productivity. Knowledge of financial services, life, pensions, and investment products (desirable). Data-driven, analytical mindset to inform decisions and improve performance. Experience delivering high … service levels with cost management through redesign and process optimisation. Experience in contact centre transformation and digitisation, with proven change management and efficiency gains. If you need any help or adjustments during the recruitment process due to health, disability, or other reasons, please let us know. Ready to take the next step in your career? Apply More ❯
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Group Engineering Resource Manager

Larbert, Stirlingshire, United Kingdom
Alexander Dennis Limited
If you're organised, analytical, and thrive on collaboration-this could be your next step. WHAT YOU WILL DO: Maintain, develop and provide training for engineering planning and project management systems. Maintenance of group engineering resource pool - management of onboarding/offboarding of staff and external contractors as required to meet resource demand. Organise IT equipment, software licensing … and provision of system logins. Chair regular IT/engineering steering group. Negotiation and management of 3rd party external resource providers. Reporting of current resource capacity, skills composition, and demand. Maintenance of resource skills profiles and identification of skills gaps based on historic and forecast demand. Scenario planning of resource demand/impact for potential projects and programs to … utilisation, efficiency, pinch-points, skills gaps. Support ongoing business rationale for permanent installed resource capacity and external third-party supplementary capacity. WHAT YOU NEED TO BE SUCCESSFUL: Accredited project management and/or resource management qualification. Preferably a formal qualification in business management, an engineering discipline, business data analysis and contract negotiation Must have excellent communication, influencing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Group Engineering Resource Manager

Larbert, Scotland, United Kingdom
Alexander Dennis Limited
If you're organised, analytical, and thrive on collaboration—this could be your next step. WHAT YOU WILL DO: Maintain, develop and provide training for engineering planning and project management systems. Maintenance of group engineering resource pool - management of onboarding/offboarding of staff and external contractors as required to meet resource demand. Organise IT equipment, software licensing … and provision of system logins. Negotiation and management of 3rd party external resource providers. Reporting of current resource capacity, skills composition, and demand. Maintenance of resource skills profiles and identification of skills gaps based on historic and forecast demand. Scenario planning of resource demand/impact for potential projects and programs to support decision making by engineering leadership team … skills gaps. Support ongoing business rationale for permanent installed resource capacity and external third-party supplementary capacity. WHAT YOU NEED TO BE SUCCESSFUL: Preferably a formal qualification in business management, an engineering discipline, business data analysis and contract negotiation Must have excellent communication, influencing and analysis skills. Can-do attitude, reliable, and able to persevere with challenging projects. Previous More ❯
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Head of Voice

Edinburgh, Midlothian, Scotland, United Kingdom
Sanderson
performance expectations. Sponsoring key strategic programmes and identifying growth opportunities with clients, converting them into revenue-generating services or expanded offerings. Building strong client partnerships, working within the Operations Management Team to deliver service improvements, drive efficiency (offshoring, automation), and share best practices. Acting as the key stakeholder manager for parts of the LBG oversight team within the joint … model. Managing cross-functional dependencies, influencing internal teams such as IT, Change, HR, and Risk to ensure smooth service delivery. Developing and coaching direct reports, ensuring effective governance, risk management, and a strong operational control framework across client sites. Optimising resource management, promoting flexibility through a multi-skilled workforce, clear communication of strategic goals, and strong performance management. … operations, with experience leading multi-disciplinary teams in regulated environments. Proven ability in operational planning, P&L accountability, and revenue generation, driving commercial performance. Expertise in workflow, people, and process management, delivering high productivity and efficiency across contact centre operations. Solid background in financial services, with knowledge of life, pensions, and investment products (desirable but not essential). More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Head of Customer Service

Edinburgh, Scotland, United Kingdom
Diligenta - a subsidiary of Tata Consultancy Services
performance expectations. Sponsoring key strategic programmes and identifying growth opportunities with clients, converting them into revenue-generating services or expanded offerings. Building strong client partnerships, working within the Operations Management Team to deliver service improvements, drive efficiency (offshoring, automation), and share best practices. Acting as the key stakeholder manager for parts of the LBG oversight team within the joint … model. Managing cross-functional dependencies, influencing internal teams such as IT, Change, HR, and Risk to ensure smooth service delivery. Developing and coaching direct reports, ensuring effective governance, risk management, and a strong operational control framework across client sites. Optimising resource management, promoting flexibility through a multi-skilled workforce, clear communication of strategic goals, and strong performance management. … operations, with experience leading multi-disciplinary teams in regulated environments. Proven ability in operational planning, P&L accountability, and revenue generation, driving commercial performance. Expertise in workflow, people, and process management, delivering high productivity and efficiency across contact centre operations. Solid background in financial services, with knowledge of life, pensions, and investment products (desirable but not essential). More ❯
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Entra ID Engineer

Aberdeen, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
implementing technology solutions, and ensuring seamless integration within the client's digital infrastructure. Qualifications Strong skills in IAM, Entra ID, Azure Consulting/client facing experience Experience with Business Process management Proven track record in implementing technology solutions Ability to work effectively in a remote environment Bachelor's degree in Information Technology, Computer Science, or related field #J More ❯
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Delivery Consultant (GTM Recruitment)

Edinburgh, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
and US Collaborating directly with the Co-Founder on delivery projects Working with VCs/PEs investing in startups like SnowFlake, Sigma, Nvidia Candidate-focused with strong qualification and process management skills The firm specializes in supporting early-stage startups to IPO or acquisition by building world-class GTM and technical teams. They are the preferred GTM team More ❯
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Delivery Consultant (GTM Recruitment)

Aberdeen, Scotland, United Kingdom
Hybrid / WFH Options
JR United Kingdom
the Co-Founder on projects supporting Delivery. Working with VCs/PEs that directly invest in start-ups such as SnowFlake, Sigma, Nvidia. Candidate focused – strong qualification skills and process management. This role is for a Delivery Consultant working with a strategic growth partner to Tier 1 VCs globally. The firm collaborates with early-stage start-ups, helping them More ❯
Posted:
Process Management
Scotland
25th Percentile
£68,750
Median
£72,500
75th Percentile
£76,250