Remote Technical Support Engineer - Remote EMEA
- Hiring Organisation
- The Factory
- Location
- Johnstone, Renfrewshire, UK
- Employment Type
- Full-time
Technical Support Engineer to ensure customers get maximum value from our developer‐centric platform. This position sits at the intersection of customer success, product management and engineering. You will partner with customers to resolve architecture, performance and operational challenges and contribute to internal tools that improve our product … performance, recovery and security – becoming an expert resource on best practices for running Factory's platform. Serve as an advocate for customers. Interface with product management and engineering teams to represent customer needs and ensure that feedback informs our product. Develop tools and diagnostics. Contribute to internal projects ...