3 of 3 Product Management Jobs in Stoke-on-Trent

Known for exceptional imaging, reliability, and innovation, our solutions empower operators to detect threats and contraband with confidence and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You … team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as … successfully execute all field activities (installation, commissioning, upgrades, s/w patching, PM & CM activities). You will work closely with the EVP Global Security Service and Security Service Management team developing and establishing procedures governing how the business will seamlessly operate & execute in a world-wide setting. Working with the team, you will ensure that global processes and More ❯

escalation point for Field Service Engineers (FSEs), third-party service providers, and distributors, ensuring timely resolution of field issues. Acting as the key service liaison with Engineering, Quality, and Product Management, the Director will lead efforts to address complex technical challenges in the field. In collaboration with Engineering, they will ensure that all products—both legacy and new … test equipment to support field operations such as installation, commissioning, upgrades, software patching, and maintenance activities. Working closely with the EVP of Global Security Service and the Security Service Management team, this individual will help define and implement global service procedures that ensure seamless operations across all regions. They will play a critical role in standardizing global processes and … feedback mechanisms to enhance operational efficiency, improve training programs, optimize logistics, and support effective safety stock planning. Key Responsibilities Technical Leadership & Escalation Management • Lead resolution of complex technical issues escalated from global service teams, ensuring timely and expert-level support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with More ❯

Product Owner Are you looking for a friendly, collaborative & high performing culture in which to work? Are you energised by a fast paced environment where being creative, utilising your full range of skills and “rolling your sleeves up and getting stuck in” is the norm? The Product Team Our Product Team are customer & tech focussed, playing a … Click Dealer. Our team are the voice of the customer who could be; internal colleagues, our dealership partners, third parties, or other stakeholders. The role in a nutshell Our Product Owners research and deliver solutions of value - overseeing the whole product lifecycle for both new product development and existing products. You will work to understand what the … our next generation of software platform Platform optimisations & elevating functionality Feature requests such as smaller “bolt-on” functionality/service upgrades Skills & attributes we are looking for Experience managing product development and delivery of B2B SaaS products Looking for breadth & variety in your role – our product owners are known to wear business analyst and product management More ❯