Technical Support Specialist
- Hiring Organisation
- Torus Measurement Systems Limited
- Location
- Telford, Shropshire, West Midlands, United Kingdom
- Employment Type
- Permanent
contributing to continuous improvement, and serving as a trusted technical expert across the organisation. Key Responsibilities: Technical Issue Resolution Respond to customer inquiries regarding product functionality, application, and system integration. Diagnose and resolve technical issues related to instruments, software, and application workflows. Escalate complex or unresolved issues to Technical … Account Managers during pre - sales demonstrations and technical discussions. Support onboarding for new customers and provide ongoing technical assistance throughout the customer lifecycle. Knowledge Management Maintain accurate records of technical inquiries, troubleshooting steps, resolutions, and escalation paths. Contribute to internal knowledge bases and customer - facing support resources. Cross - Functional ...